"Pentagon LCV Derby “ Central Sales” couldn’t be bothered "

Pentagon LCV Derby. Sales arranged a video call at a set time with me, stayed in for it but they never rang , emailed next morning, no response or communication. £20k lost sale , purchased from a company that gave me a great service. Go elsewhere is my advice. Hate to think what they would be like after you bought a vehicle from them ! 22/08/24 received the standard “ contact our customer care team” template letter! Laughable.

"Dreadful aftercare"

Dreadful aftercare. Issues with tyres and alignment. Takes ages for them to sort. Think they are trying to get it out of the warranty so they don't have to deal with it anymore. Left me with a car I don't not feel comfortable driving.

"Constant phones calls"

Constant phones calls to book my wifes car in dispite telling them multiple times I have my own mechanic to do M.O.T.s etc and the only reason it went there was due to Vauxhall recall.
Calls started 3 weeks after it went in for the recall and M.O.T was not due for over 3 months and still got 3 weeks till it is.
Date of experience is when it started and they still doing it as of 9th Aug 24.
Leave people alone.

"I reserved a Kia Stonic at this…"

I reserved a Kia Stonic at this showroom and paid £99.00 for the reservation. I received a confirmation email stating that the car would be reserved for 72 hrs. The next morning at 10am I received a call from the team to confirm a test drive for the car the following day. As I was travelling from Birmingham to Sheffield to purchase this car I asked if I could purchase and take the car the same day if the test drive went well. He confirmed this would be possible. Later that day around 2pm my dad recieved a call from one of the salesteam at Sheffield , informing him that the car had been sold. My dad, confused as he was not the one who reserved the car, questioned why he was being contacted. When he inquired about the sale despite the reservation, the team membern had no answer and transferred the call to the sales manager who was very rude stating that we should have purchased the car earlier if we truly wanted it. I then called the showroom directly and spoke with the sales man who was also very rude and repeatedly mentioned a miscommunication between the central sales team and the Sheffield team. I explained that I had taken annual leave to travel from Birmingham to Sheffield and now had no purpose for my trip. The manager was dismissive and unhelpful, stating he did not know what I should do. When I asked about the point of paying to reserve a car if it could still be sold, he had no answer . He said he could do nothing and hung up the phone on me . I am absolutely shocked with the awful service I have received from this branch and wouldn't recommend their service at all to anyone.

"Purchased an MG with a 3 month…"

Purchased an MG with a 3 month warranty.
Been going round in circles trying to get the warranty honoured. They have sold a car which they cannot repair themselves as they do not have MG mechanics and have no way to get the car repaired.

Tried to get us to drive an hour away and booked this in, before driving I called to ask if this location had MG trained engineers and they did not. Luckily I did not already travel there.

It has been a nightmare getting in touch to solve this and staff members are rude and transfer you around different departments not taking any ownership.

"Rob Harris best motability salesman…"

Rob Harris best motability salesman I’ve ever got a car thru just got my third car from rob latest Peugeot e3008 gt what a car it is I’m impressed also like to mention Malcolm Riley help me with the handover nice man very happy how he treated me well done pentagon Scunthorpe

"Booked my company car in for MOT and…"

Booked my company car in for MOT and service for 8am 01/8/2024 specifically requesting a courtesy car as per the contract between the company car supplier and pentagon. Received a call at 16:45 31/07/2024 asking me to arrive later as the courtesy car wouldn’t be ready for 8am so arrived at 10am as requested. Arrived after the hour long journey to the garage to find they still didn’t have a car for me so I was stranded at the garage. Had to call my wife to have her drop her plans to pick me up and then bring me back once everything was completed (or so I thought would happen) no updates from the garage until 13:11 when I receive a video message from the “technician” saying my tyres on the front were illegal and required replacing yet looking at the attached report they were on the limit but still legal (N/s measuring 2.9mm 1.7mm 2.5mm O/s reading 3mm 1.9mm 2.3mm) now here’s where it gets mysterious, from leaving the service ramp and going onto the MOT ramp in the same building the tyres have lost 0.5mm of tread now reading 1.2mm thus failing the MOT. I wouldn’t have known any of this as the garage in question has made no effort to contact me during the day. I’ve had to chase at every step. Not only that but they have left me high and dry with no car for work tomorrow. It’s a good job I booked today off work as if I’d arrived as expected and had to go to work I’d have been stuck unable to get in and would end up being questioned as to why the hell I was so late getting in. Formal complaint being submitted through my company as I have raised it with our fleet team for a full investigation as they are clearly either totally incompetent when it comes to inspections or they are scamming money out of the fleet company using the tyres as an excuse.
Updated 92/08/2024:
Car ready for collection after service and MOT. Apparently the service technician measured the tyre at 1.7mm which was correct but then the tester found a spot on the tyre at 1.2mm on the same strip?? Doubt that very much. Twice I’ve had to use this place and both times they have not given a courtesy car when pre booked weeks in advance. Excuse for yesterday’s non allowance: “the man who took it yesterday is stuck on the school run” in August! During the summer holidays whilst schools are closed! Just a bunch of liars constantly spouting rubbish to customers. Oh and funnily enough there’s no proof of service in the wallet, no stamp in the card book and no paperwork to say what’s been done. Strange as they put paperwork in for a service last year when it didn’t go in for a service, it went in for recall on the able system and was in and out in less than 4 hours. Pentagon Peugeot Barnsley by the way. I wasn’t going to name them but

"Excellent Customer Experience "

I came from Scotland for a used car, Kiam was very helpful and even picked me up from the train station and to the post office for tax. He even came in on his day off so the whole experience was seamless! The car was in the excellent condition he described. He is a great asset to the branch and the company.

"I bought a new Ford Focus and the care…"

I bought a new Ford Focus and the care and support from the Pentagon Ford Warrington was outstanding. Steve Wilkinson was friendly and couldn’t do enough for us. I particularly liked the videos he created for us to show the features of different cars we were considering. This really helped us decide while we watched and re-watched at home. Steve was excellent when I collected my new car and made the whole process very quick. I was impressed that the Manager Dave Kelly even came out and set up my Ford Pass app for me. I wouldn’t have been able to do this myself.
What a wonderful and friendly team. I will definitely use them again.

"AVOID"

AVOID! I bought a vehicle from this dealer with an extended warranty of 6 months. It was purchased with the agreement of some minor paint works to the body being carried out before I bought it. When I went to collect the car, the paint works had not been done. They apologised (their fault) and asked if I wanted to leave the car with them or book it in to have the work done. I booked the car in for the work to be carried out. Left it all day. When I went to collect it, the minor paint works had still not been done. I took the car away and received an email to say that they could not do the works as it would mean a full spray job of those areas. I let this go as the marks were minor. When I bought the car, I took an extended warranty for 6 months, hadn't even driven it 1k miles (only had it for 3 months) and a fault occurs with the exhaust pipe (rattle - silencer issue). I booked it in with their service centre. They carried out a full health check and then came back to me to say they had identified £2k's worth of faults. They then explained that the warranty would not pay out for the exhaust fault. AVOID. UNTRUSTWORTHY. The one star is for the customer service which was on the ball and very professional. That's it.