"Equality where it counts "

Kwik Fit
Huddersfield Road,
Oldham,
OL1 3HR
Telephone Number: 0161 624 1610

My name is Stephen, as a disabled person, I was treated with respect and that is why I would like to say thank you to Kwik Fit, and the management and the following, Reece, Aqii and Scott.
It was comforting to have someone explain everything they were going to carry out on my ‘Seat Alhambra’ they carried out an M.O.T. in a professional manner, and gave feedback, once the M.O.T. was finished they fitted two new tyres checked all of the pressures, returned car keys with a smile.
I relay enjoyed my time at Kwik Fit Huddersfield Road, OL1 3HR. Brilliant Team, I would highly recommend them.

"DO NOT BUY FROM THESE CLOWNS"

I am writing to express my extreme disappointment and frustration with my recent experience at Pentagon VW Van Centre Derby. Despite having been a loyal Volkswagen customer for many years, I have encountered a series of misleading practices and unprofessional conduct during my attempt to purchase a vehicle.

I initially inquired about a vehicle advertised on the VW used car website at a price of over £40k. The advertisement included a financial breakdown and a VW deposit contribution of £5,250. After discussing the details with a salesperson, I was provided with incorrect information regarding the deposit contribution and sent a video of the wrong vehicle.

Following multiple attempts to obtain accurate information, I was contacted by a different salesperson, who promised to call me back with the correct deposit contribution. However, despite waiting several days, I never received a call from him. Instead, I received a text message from the original sales person stating that the deposit contribution was only £250.

To my further dismay, I was later informed that the vehicle had been sold during a transfer to a Northampton branch. Despite my continued interest, no salesperson has reached out to me since.

My own investigation revealed that the vehicle was still available for sale, yet I have been consistently ignored by the dealership. Even after contacting VW customer service to report this issue, I have received inadequate responses and apologies that do not address the underlying problems.

On October 14th, I placed a reservation fee of £99 on the vehicle and received confirmation from Pentagon that the vehicle had been reserved. However, two days later I was later contacted by the salesperon informing me that the vehicle had been sold by another branch and that my reservation fee would be returned. This was the second time I had been informed that the vehicle had been sold, despite my earlier reservation.

I find this behavior to be completely unacceptable. The misleading information, lack of communication, and disregard for my interest as a potential customer are a disgrace to a reputable brand like Volkswagen. I expect a higher level of professionalism and transparency from a company that I have trusted for so long. A total of 3 weeks chasing for nothing but frustration!
If you are considering purchasing a vehicle from these CLOWNS I would honestly look elsewhere!

"Accident Repair"

The boys at the body shop did an incredible job repairing my car resulting from a hit and run incident. The standard of the repair was superb . I also want to say a special thank you to Rebecca and Claire, they were so kind and helpful keeping me regularly updated with progress. Have no hesitation recommending them. Well done Pentagon Warrington!
Best regards to all,
Pat Johnson

"Absolute pests with spam emails"

Absolute pests with spam emails

"Great dealership . "

We Dealt with James Newlin Pentagon group lincoln, he did everything to make the process easy and to make sure we were happy especially after hearing we had a very bad experience with a different garage NOT in the Pentagon group,, we had a couple of issues after delivery which
couldn't have been anticipated, however James was did everything to ensure we were happy and everything was correct , even some weeks later keeping in touch to check we had no further issues. I would recommend this particular dealership. We are very happy with our purchase. Thank you James .

"It gets worse…."

Following on from my last review I have, on two occasions, asked for pentagons procedure around withholding customer deposits because they’ve looked at other vehicles. Customer care have classed this as a complaint (which speaks volumes to me) but have not contacted me, or sent me these procedures. Customer care replied to my last review asking me to contact them, which I did, they said someone would phone me back later that day, no one has phoned me back, this was over a week ago!!!! They also advised that I don’t need to speak to Pentagon Loughborough as the complaints team are dealing with it. Pentagon Loughborough have tried to phone me and have emailed to say that they will refund my deposit if I speak to them?!??!!??!! I explained that this is now with the complaints team and my credit card company and that it’s in appropriate for me to speak to them. I asked that they just refund me but they still kept trying to phone me and even sent another email asking me to speak to them. I don’t understand why pentagon Loughborough can’t just refund me without speaking to me?!! If I’m owed a refund why are they continuing to withhold this?!!!??!!! The fact that they insist on speaking to me all the time, first to cancel the order (which just resulted in the salesman saying my behaviour was bizarre and him trying to persuade me to change my mind) and now to refund me, is making me feel very uncomfortable indeed, I just don’t get this apparent need to speak to me?!—I have not found any policies which state that cancellations or refunds can only be done over the phone, their t&c do
State that cancellations can be done in writing though??!

"Great experience of buying a car from Pentagon Derby"

I bought a new car from Pentagon and was served by Tom Brown, who was excellent throughout the process. He listened to what I needed and showed me cars that I might like and patiently explained the features of each. I ended up falling in love with a different model car than I had intended buying and Tom did everything to find a car that suited me. He made the buying process easy and quick and didn't rush me. He made sure I was happy and knew how to use the car's features before I left the dealership. A smooth ride throughout!

"0 Customer service "

QR Codes, who'0d have thought this would kill interaction. Why can't you put the prices on the cars. Not everyone owns a smart phone
Does it mean less staff required?
Went into the main building to seek help and after 10 minutes waiting and staff observing this, I was still ignored.
You can't sell cars if you don't talk to your customers.
My £15000 cash has now been spent elsewhere.

"Under quoted, dishonest and a month wasted."

We booked in for a service. 2 weeks later they rang 10 minutes before drop off to tell us they didn't have the parts and to wait 7-10 working days. Around 5 days later they called to say they had them and we re booked in for the next week (This was a job we needed doing asap). On arrival (long story short) I was told that the original quote of £750 (which I received an email from them saying this included everything, parts, labour + VAT) was incorrect. That was just for the parts and the total cost would be £2400! More than my car is probably worth. We knew this was a big job and required specialist parts so purposefully booked with Ford. They wasted a month of our time and weren't truthful with the costs involved. The gentleman at the desk was lovely and when I showed him the email he asked another lady to help. She printed off another email they had received showing the £750 price for just parts. No apology or explanation as to how the quote was so out of proportion or wasting our time.

When booking in for the second time I asked to book a courtesy car. The lady speaking said I was lucky as it was the last one. She said it was £20, I asked if there were any available for £10 a day (as this was what I had booked in the previous booking) to which she told me the extra cost of the excess but then found me one. Despite being told there was only one left! I felt I was being lied to in order to pay the dearer amount. I know it's only £10 but it's the dishonesty that felt uncomfortable.

"Jackie was very helpful with the car…"

Jackie was very helpful with the car purchase and with a mobile phone. Happy with the service and the process has been easy and got the car quickly.