"Would not recommend"

Used to be a good & trustworthy company but unfortunately has gone downhill. Did not get the goods as described and customer service unwilling to acknowledge. Have used Dawsons on many occasions in the past but will not be using them in the future.

"Excellent, efficient customer service"

We purchased a BBQ from Dawsons. Upon receipt there was some damage to the lid, this looked to have been a manufacturer error and not in delivery.

I emailed some photos to their customer service team and Louise handled the issue for us. Louise was quick and extremely thorough.

The new lid was received and Louise followed up to ensure everything was ok.

Excellent customer service Louise

"As good as Amazon"

As good as Amazon

I wanted some Circulon ovenware and Dawson's eCookshop website had the lowest prices I could find (cheaper than Amazon actually). I was a little hesitant reading the negative reviews on here, especially with the low price for a name like Circulon, but the items arrived, securely, well packaged and promptly via DPD. I'll be happy to use them again in future and would recommend them.

"Ordered a Traeger Smoker from here…"

Ordered a Traeger Smoker from here online along with the cover and wood pellets. All delivered perfectly and at an incredible price. Great customer service, will definitely use them in the future, Superb

"Superb service from Dawson’s"

Superb service from Dawson’s, especially so near Christmas. Ordered this blender on Monday and delivered today.
Excellent price too. I will happily buy from them again.

"Never received refund"

Received two faulty items. Sent them back 3 weeks ago and still waiting for a refund to be issued!

"Excellent company"

Ordered a china jug, which arrived very quickly, but sadly damaged, very promptly dealt with email the same day, replacement recieved within 48 hrs, brilliant customer service

"Out of Stock, incorrect Refund"

Complete waste of time. Did not actually have stock as advertised then messed up my refund by not refunding the correct amount.

"Well once again we was not disappointed…"

Well once again we was not disappointed with both the service and product we bought from Dawsons. Ordered a weber BBQ Friday and it was delivered by 10.00am the following day. You can not get better . Great product, good price and excellent service. Staff are always available to help with a smile. Thank you once again.

"ecookshop.co.uk highly recommended"

I'd read mixed reviews about ecookshop.co.uk aka Dawsons, so I took a bit of a gamble by ordering some discounted Circulon pans from them. I needn't have worried, they arrived, well packaged and including a free gift for spending over £100, less than 48 hours later. I won't hesitate to order from them again should the opportunity arise.