"Excellent product and customer service."

I ordered 2 Christmas buildings, and several figurines, to add to my Christmas village display. When they arrived they were well protected and packed. When I unwrapped them I was aware some small pieces had come unglued, and one of the figurines had a broken hand. I informed Dawsons, and Jason from customer support, asked me to send some photos. This I did, and I received a reply back saying he would give me a small discount for the damaged items, or replacement if that was agreeable. I decided the small items could be repaired by me, as I was quite happy with the original price reduction, and the quality of the product. I was also impressed by the customer support from Jason. I volunteered this review as I try to promote companies I like and trust. I will always give an honest review of how I am treated by companies , as I would like people to know there are good, honest companies out there, and provided you are polite and pleasant when making a complaint, most of the time you can get a fair result.

"Wouldn’t buy from them again"

I ordered over £100 of plates/bowls le crusette from eCookshop as a Christmas present for our daughter which were received very quickly and well packaged. However upon unwrapping and examine each item two of the plates were badly scratched/ marked and were clearly seconds which should have been very apparent before despatch. When I emailed the company Dawson’s I got a response asking me to package up the two plates and return them using an emailed return label to the parcel despatch location in the town centre. I couldn’t really understand why when they were at fault I should have the inconvenience of packaging and returning these items to the despatch location. I wrote back to explain that I didn’t have a printer to print the label and as the original packaging still contained the remainder of the order I had nothing in which to package the two plates for return. I also explained that packaging and going to the despatch centre would be extremely difficult as I have a disability and they should collect. They then said that they would send a courier to collect the packaged plates but as no collection time could be given I had to wait in all day. Once the plates were returned I received a phone call to say that on checking the plates intended for my replacements were also faulty but they could return the plates I had rejected and give me a discount which I refused. I was then left having to source just two plates elsewhere. In their favour the refund was prompt but given all the hassle and inconvenience I would not recommend this company nor ever buy from them again.

"Fantastic service"

Fantastic service! I bought a Weber gas barbecue and cover. Ordered online + was delivered on a pallet, well packaged, in less than 24 hours! I decided to return the cover - nothing wrong with it, but I realised after ordering that Weber offered a premium version, which BBQ World didn't have in stock. I couldn't find my return form and so rang up for help. The phone was answered 1st ring by a very polite and helpful lady who emailed a pdf copy to me and confirmed what to do. I sent back the cover and was refunded within a week of me posting it. Brilliant service 👏 I have since been back to buy a thermometer which, like the barbecue, had a good discount offer. That also arrived within a couple of days by DHP with email updates about the delivery schedule and confirmation of delivery, on time with a photo. All companies should be this good - well done!

"Bought a BBQ from this company"

Bought a BBQ from this company, and the products arrived swiftly. Very pleased with my purchase.

"Superb service from Dawsons"

My order of Denby bowls was placed late on a Wednesday night and arrived at 9:45am Friday. It qualified for free courier delivery and was superbly packed to ensure everything arrived in perfect condition. Superb service, quality and value. Can’t ask for more. Thank you Dawsons. Will buy from you again.

"Excellent customer care"

Excellent customer care. I purchased a Le Creuset casserole dish and the box was torn in transit. Customer care were just brilliant. Very helpful and courteous. New box promptly delivered at no extra charge to me. I will definitely use them again

"Excellent"

Excellent. Fast delivery and pleased with the kitchen jars. Also packaged well so no chance of breaking

"GOOD, PRODUCT, GOOD PRICE, GOOD DELIVERY ……."

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First purchase with this supplier.

Ordered six Jamie Oliver White Churchill mugs at 10:56am on Saturday 13th November and DPD delivered them to me just three days later at 9:26am on Tuesday the 16th.

Double boxed plus bubble wrap they all arrived safely. Put them in the dishwasher and we were using them at lunch.

First class service and best price we could find for this product.

We hope to use them again - especially with Christmas coming up - especially if they will post direct to the recipients.

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"Nice surprise to find competitive price is legit! Super speedy too"

Was sceptical about extremely low price Denby cast iron dish but to my surprise it arrived in perfect condition, it is the real deal and incredibly speedy delivery. Cannot fault Dawson’s at all (selling via ecookshop.co.uk). I’m often nervous about buying from shops I haven’t heard of but safe to say I will be buying again. Excellently competitive prices.

"Poor customer service"

I would give no stars if available the worst customer service the image of the BBQ cover shows full cover they deliver half cover. Contacted Dawson’s who told me it was my responsibility and cost to return even though item mis represented on their website advert. Contacted PayPal who covered the return postage costs and finally got my money back for cover only. Like any business you have to take ownership if the issue lays firmly at your door and accept responsibility but poor management decisions led me to write this negative but true experience review