"Absolutely terrible experience"

Absolutely terrible experience.
We ordered garden furniture at the beginning of April for delivery at the end of June and paid in full.
Delays in the stock reaching Dawsons were not down to them but manufacturer supply. However had to keep chasing for updates on delivery, customer service was not proactive in providing updates or responding. Finally when advised several weeks ago that it had been delivered to their warehouse they lose it on route to the courier. After being made to feel like I was pestering all the time for updates, we have no furniture and are awaiting full refund. If I hadn't chased and contacted the courier directly I would still be waiting. Do not recommend.
Awful customer experience.

"Very happy with my online order"

Very happy with my online order from ecookshop. Fast free delivery and all items of high quality.

"Fantastic company"

Fantastic company, ordered a BBQ from these guys after being messed around by another company and the item arrived within 2 days packaged on a pallet with not a sign of damaged. Brilliant service, product and price!!

"Excellent company and Courier"

I cannot understand why this company has any bad reviews. I ordered my Hartman Heritage Tuscan 3 piece bistro set on 17/07/21 and it has been delivered today 27/07/21 The furniture is gorgeous and very very well packaged. I would highly recommend this company as customer service is second to none. A special thanks to Julie and Ryan at Dawson's who ensured the furniture was delivered promptly as it was a 90th birthday gift,many many thanks to you both. Don't take notice of bad reviews,you won't be let down or disappointed. As for the couriers Palletways,once again,no problem. Donna was so helpful and delivery guy was professional and polite. I will definately order from this company again..many many thanks for the gorgeous furniture and excellent customer service all round.

"Fast and Reliable"

I have used Dawsons on a few occasions. ALWAYS superb. FAST, RELIABLE. A please to order from this company. THANKS!

"Just what I wanted"

Ordered a very inexpensive fruit bowl that caught my eye before I seen the price so took a chance and placed the order. Communication was excellent from start to finish. I'm very pleased with the order and the customer service. Well done to Dawson's i hope you go from strength to strength.

Joe

"Quick to sort out issue"

Ordered a garden set in March, with a significant saving over my local garden centre. Originally stating it wouldn’t come until June, in mid-June I contacted them and received a prompt reply from Louise saying update by end June.

It arrived on 2nd July and I unpacked to find 2 missing footstools, fearing this would be the price I’d have to pay for getting such a discount, I nevertheless contacted Louise on the Friday, first of all she assured me she would get it sorted, and confirmed on the Sunday they were left behind in warehouse and she would get them to me - they’re arriving tomorrow (Tuesday)

In all, well exceeding expectations with a follow up service beyond what I thought I’d get from such a competitive vendor

Happy to recommend - thanks Louise!!

"Customer service 'Jason' v helpful"

Bought an espresso machine from ecookshop / Dawsons recently. The instructions were missing so contacted their customer service dept. Spoke to a Jason who was extremely helpful, checking similar machines in warehouse to determine whether instructions were missing in those, promptly phoning back & offering either a full return or 10% refund of purchase price. V impressed with customer service in this instance and would therefore use Dawsons again.

"Shocking Customer Services, broken item!"

Ordered an item that a) took ages for delivery (not the end of the world) and b) is damaged!

I've emailed Customer Services twice yet I've had no response, 3 times including todays email! I think they are ignoring my email as they don't want to deal with the damaged item! I just want it exchanged for a non damaged item! A response would be nice!

"Excellent Customer Service"

We had a problem with damage to a parasol that we had bought as part of our garden furniture set. Dawson's were on the case immediately and they liaised direct with Hartman's to arrange for a replacement to be sent. At all stages of this process they kept us fully informed of progress. An excellent service from Dawson's, we will certainly use them again in the future.