"Excellent service "

Got caught out with lead times on lintels when I initially ordered, both from condell and from other builders merchants, as I required a less common type. Rang condell to see what they could do and they spent the time to ring manufacturers to find which ones were available for fastest dispatch. They sorted me out for the three lintels I needed, delivered within a week. Price was better than other merchants as well, and the delivery change wasn't very much. Great service.

"Brilliant service!"

We wanted 2 lintels and Condell were by far the cheapest even with the delivery charge to Leicestershire. We were a little concerned about negative reviews on here to be honest. I spoke to Marc Jacobs regarding a few queries we had and decided to go ahead and order.
He responded immediately late on Monday afternoon and we received the lintels on Wednesday lunchtime - fabulous service!

The quality of the lintels is great and we would have no hesitation in using them again or recommending to others.

"Great customer service & contact"

Sales team were very good at keeping in contact and had a hassle free experience when I asked to change delivery date for a catnic lintel. The delivery driver did not complete on my specified day as they didn't knock or call when they arrived, but Condell were great at rearranging and keeping me up to date to make sure everything arrived safely. Thanks!

"The cheapest Velux windows I could find…"

The cheapest Velux windows I could find online and Marc (the manager) was very good with communication. There was a small delay with delivery but he sorted the situation quickly.

"Avoid at all cost"

Hello
We ordered materials on Wednesday 07/06/2023 to be delivered on Tuesday latest
Very nice branch manager assured me that will be the Tuesday so we arranged builder to be on site to fit ,
No one came tried to contact nice manager Marc no response to email tried to catch him on the phone no response no call back .
IF you want to get something on time please avoid this company if possible as you won’t get and contact is the same as delivery total rubbish
If you like to have issue and problems yes please go and order
We had to reschedule all works as still no delivery
AVOID
Order : 23068696MJ

"It's in the name, Con-dell."

Missold a prehistoric velux kit by a misleading website.
Employees agreed it was misleading, and yet we're still liable to pay over £50 delivery to return a missold item.

Can't make it up

"Very poor delivery service"

Very poor delivery service. Like every other builders merchants these days once they’ve taken your money , they are sticking 2 fingers up at you. I ordered 2 lintels off them for Radcliffe Manchester and before I paid I asked when they’d be delivered. You pay £60 for delivery by the way. They give you all the pitch it will be within 2 working days…. Here I am 2 weeks on. One lintel turned up. Jobs been stopped for 2 weeks through them. Avoid…. Source local.

"Not worthy, spend your money elsewhere"

Disgusting service. Give out delivery dates they don't stick to, with no update, explanation or apology, so don't be too hopefully if you're waiting in for your items.
When mine arrived it looked like it'd been in the bullring - squashed, bent, packaging a mess! I wouldn't be too hopeful if you're expecting your items to be new either.
I phoned to arrange a return, I could tell straight away they were going to make it difficult, their advice = put it on Ebay, or an extortionate collection charge. Absolutely shocking. Can you imagine taking something back to lets say, a supermarket, and being told to put it on Ebay? I'm not talking about a £10 item here either, I'm out of pocket over £150.
A company that delivers damaged items, out of timescale, and then makes it impossible to return them does not deserve anyone's business in this day and age.

"Customer service needs work"

Very competitive prices and quick delivery with no issues. Unfortunately their customer service is pretty poor for anything other than a straightforward sale. We were looking for a return/exchange but it was impossible to get hold of the original sales person, and apparently no one else was able to deal with it.

Tried emailing and calling several times over about a week before giving up and going elsewhere.

Could be just a staffing/process issue but certainly felt like they couldn't be bothered to get involved.

Unfortunately doubt we'll be using them again.

"Great price and excellent service here"

Great price and excellent service here. I needed an unusual lintel (spec and length) and spoke to Matt who was very helpful. He told me they were shown as stock but I asked him to check in yard as have been caught like that before which he willingly did and confirmed. Told me delivery date and explained that might take + 5 days because they use contract delivery and it was a large heavy item but it arrived next day as suggested. Definitely buy from Condell again.