"KATASTROHAL"

KATASTROHAL! vom abholservice am flughafen KEF, über die schrottfahrzeuge, pannenbehebung ==> inexistent, bis zur rückgabe und kundenservice!

"One of the worst experience ever"

One of the worst experience ever. OVERCHARGED, some hidden fees that the guy at the front desk was not able to explain properly, did some simple math and told us 3 prices within 5 minutes. Beside the GOLD INSURANCE that I had booked online I had to take 2 more INSURANCES. As well the car was very old and in bad conditions, the speedometer was like a rainbow, all the failure lights were on. The doors were closing from the 2,3 times and you had to slam them like a rock. The heaters were not working in the back of the car, only the front ones. We booked a 9 person car.The guy from the front desk apologized for the inconveniences and offered us a GPS and 2nd driver for free and in the end we had to pay for it.
DON'T BE CHEAP, BOOK SOMETHING MORE EXPENSIVE BUT WITH A GOOD REPUTATION.

We're still waiting for the deposit to be refunded, they said it should arrive between 4-24 business days.

As well to all of our questions the answer was YOU HAVE TO CALL THE BACKOFFICE, I'M NOT RESPONSIBLE. I DON'T HAVE ACCESS TO ANY INFORMATION!

NEVER EVER AGAIN ! THE WORST !!!

"Read a lot of bad reviews before…"

Read a lot of bad reviews before renting a vehicle 1st - 8th Nov for a winter trip across Iceland. Although the car was on the old side and high mileage we had no problems. Slight discrepancy with fuel on pick up but corrected. No hard sell for additonal insurance, no issue on return of vehicle, no mileage limitation and quick release of excess from cc. Some companies actually take a payment then refund leaving the renter to pay the currency charge but not here. Overall good experience.

"Worst experience ever"

Never again! Avoid this company, please go for Sixt or Europcar. The worst service.

It started already waiting for more than 1 hour at the airport (when it was written on the leaflet 30 mins).

Then I arrived at the shop. eDreams had told me that I did not have to make a deposit because I had contracted insurance with them or that in the worst scenario would be less than 1.600 euros. They were asking for 2.700 euros and my credit card was 1.800 euros. Tried to convince them to split into 2 credit cars, or make a charge on my account through a debit car. The only solution that they were offering was steep insurance for the entire rent, basically, they obligated me to contract it. Finally, I ended up buying that insurance in order to get the car paying more than double that what I had already paid on eDreams (I paid 200 euros for the car and 114 for the insurance on eDream. Now I was paying an extra 299 for another insurance).

Left the place quickly. The following day I started having problems with the car. The car was extremely old without remote control, weird noises and odour all the time you swift gear.

I forgot to tell, that we asked for the winter tires because we were going north and they told us it was not necessary. Once in the north, we had several problems because there was snow and the roads were icy. I have several photos of how they were. We saw cars off the road. Scary.

From the second day the emergency lights, the engine, the oil began to be turned on. We called before going north and to change the car for greater security since we had to do many km and they told us that nothing was wrong, and they did not change it.

Even having paid so much for the insurance and that old car, they were not able to change the car.

Do not understand how eDreams has a commercial relationship with them.

"A dilapidated and defective car."

As we flew EasyJet, we decided to use their recommended car rental company, FairCar (who also trade under other names).
The booking confirmation stated that our transfer (seven minutes) to the car hire would be waiting for us on arrival (flight details given). Not so, we and others waited some twenty minutes for the transfer to arrive.
We booked a Dacia Duster (a very common hire car in Iceland) and received a dilapidated one.
Having taken a video of all the defects, off we drove, only to discover on first brake application that the front (only) brakes were juddery.
That night, we discovered we had side lights or full beam lights but no headlights.
In sixth gear, the car would frequently lose power under acceleration.
The dashboard had two illuminated orange warning lights, one of which was tyre pressure warning, athough on visual inspection, the tyre pressures seemed okay.
I have never hired a car in such poor condition as this and given this is a standard that FairCar finds acceptable, I would recommend to avoid them.

"Attention arnaque !!!"

Attention arnaque !!!! Ne vous faites pas avoir ce rental car ne mériterait que de fermer ! Assurance hors de prix voiture usée ne tenant pas les routes d Islande ! Faite attention ⚠️ Obligation de laver le véhicule au retour ?!!!!! Sinon c’est 110 euros en plus ! Fuyer

"FairCar ist eine einzige Katastrophe"

August 2020:
Die Vermietung mit FairCar ist eine einzige Katastrophe. Bei der Ankunft am Terminal war zunächst niemand zu finden, der einen zum Verleiher brachte. Nach 20 min warten, kam endlich jemand. Dann ca. 15 min Autofahrt. Beim Vermieter ein überfüllter Raum mit lauter wartenden Personen, die meist nur von 1 Person betreut wurden. Wartezeit noch einmal 1,5 Std. Dadurch Anreise zum geplanten Ort nicht möglich. Das Auto hatte eine kaputte Tür, die man nur mit mit heftigem zuschlagen schließen konnte. Das Auto hatte bereits mehr als 150.000 km drauf. Die Windschutzscheibe hatte genau in Höhe des Fahrers einen großen Kratzer, der die Sicht beeinträchtigte. Ein anderes Fahrzeug war angeblich nicht verfügbar. Die Rücksitzlehne war nicht mehr arretierbar. Die Motorkontrollleuchte leuchtete permanent.
Rückgabe: wie vereinbart war ich exakt um 5.15 Uhr beim Vermieter. Es waren bereits ca. 10 Personen anwesend. Niemand konnte den Wagen entgegennehmen. Auf meine Bitte wenigstens den vollen Tank zu bestätigen, wurde mir gesagt, er sei der einzige Mitarbeiter und habe keine Zeit, sondern muss jetzt den Transfer zum Flughafen durchführen. Ich solle nur den Schlüssel hinlegen. Nach da. 25 min Wartezeit kam endlich der Fahrer für den Transfer. Mittlerweile waren ca. 20 Personen anwesend, der Tranporter fasste aber nur 8 Personen. Es wurden dann 10 Personen in den Transporter geladen - teilweise ohne Mundschutz! Niemand achtete auf Corona-Maßnahmen.
Insgesamt ist der Vermieter eine Katastrophe und hat meinen Urlaub stark beeinträchtigt.

"Horrible"

Horrible, horrible, horrible. They over charged and refused to refund. They gave us a car they said we needed for the north, 4 wheel drive but there was no snow tires so we ended up in a ditch. Paid $400 to get out. They also gave us a GPS that wouldn’t hold a charge. Every part of this car was horrible and the service was the worse we’ve ever experienced.

"Not the best experience"

This is first and last time I will rent from this Company. It started already before arrival to Iceland as when I paid the deposit with my debit card, I thought I could use this card in Iceland aswell, that was not the case. I had to buy some premium package and to pay double the price, which was way above my budget and also the car was so small and rather bad. The alarm went of all the time and it wasn’t proper locked (luckily a lot of people leave their car unlocked in Iceland so it wasn’t such a big issue) the passenger seat in front it was impossible to open the door from outside so we always had to open that one from inside. It was nearly not possible to drive up the hills without going down in 3rd or 2nd gear (out of 5). The radio didn’t work either. But had I known that I could not use my card or that I needed to use that much money on it, then I would have choosen a bigger car at another carrental. Nothing fair about fair car.

"Husk et kreditkort!!"

Husk et kreditkort! Hvis du kun har Visa, bliver du afkrævet den dyreste forsikring. Jeg havde masser af dækning på mit visa og har normalt ingen problemer med at sætte sikkerhed med det kort. Men Fair cars godtager det ikke.
Selve lejeprocessen tager en krig. Fair car ligger ikke i lufthavnen. Man skal stå og vente på at der dukker en person op med et skilt hvor der står Fair car. Derefter bliver man kørt til udkanten af Keflavik hvor firmaet holder til. Det er her man så finder ud af at ens visa kort ikke kan bruges. Hvad er der af andre muligheder end at sige ok og føle sig lidt bondefanget. Man kan vælge at gå men det er nok de færreste der gider at besvære sig ud og finde en taxa eller en bus med al sin bagage.
Vi fik endelig vores bil som var ok... var der kun en manual på polsk.. så vær opmærksom på det hvis det er noget du går op i. Desuden er det spild af penge at tilkøbe gps. Vi kunne nærmest ikke bruge den og endte med at bruge vores egen i telefonen. Resten af turen gik dog gnidningsløst.
Men næste gang vi lejer bil i Keflavik bliver det et af de - sikkert også noget dyrere -selskaber der har kontor i lufthavnen. Det andet er bare for besværligt.