"My routing number was compromised on my…"

My routing number was compromised on my checking account. I have had this same checking account for over 20 years. I was devastated. The fraud department was very helpful in getting a new checking account opened. The lady I spoke with was very patient and walked me through each process. I am forever grateful. She always was able to get the funds compromised transferred back to my account the same day. She told me she would watch my account to make sure paychecks were deposited to the correct account. It feels good knowing someone is watching out for you!

"ATM service is quick and easy to use. Best in the business. Outside was out of cash so went into lobby to bget cash. No one addressed me or recognized my presence."

ATM service is quick and easy to use. They are the best I’ve ever seen.

"My daughter just paid off her previous…"

My daughter just paid off her previous car loan at ALTRA and has a very good credit score yet when the SUBARU dealership attempted to get the loan we were told she CANT 6.99 % that is advertised and would have to apply for a credit card to get the lower rate. We ended up financing with Subaru and she was hoping to finance with Altra.

"Why choose Altra?"

Altra will go out of their way to ensure your financial needs are met by working with you and giving you all the information you need before making financial decisions. Their representatives are well trained and extremely knowledgeable and informative.

"Altra treated us with respect and…"

Altra treated us with respect and kindness

"I hate this organization."

I hate this organization.

"Waiting on the phone takes forever and…"

Waiting on the phone takes forever and once it is answered they forward your call putting you back into the wait loop, emails go un answered and online chat no longer exists or can be found if it does exist yet. I’m simply trying to get a verification number to use Apple Wallet with my Altra cards and they have ignored every request. Their service is abhorrent and inexcusable.

"Loan application was over the phone"

Loan application was over the phone. Having had previous dealings with the credit union helped. Much personal attention and prompt service was expected, and they came through.

"impossible website"

this is the hardest, worst website I have ever been on. cannot pay my loan on this. I just called today to get a payment book. have not did a payment book forever. I am thinking on changing my loan to another bank. I call and they always say you must of put in the wrong numbers for my checking or loan.

"Great experience"

The Altra team in Clarksville is always willing to be of service to their customer base!