"Easy to order and arrived promptly"

Easy to order and arrived promptly

"Quick and responsible first"

First class service and quality Service

"Efficient service"

Efficient service, very happy, will use again

"Easy to use website"

Easy to use website, very fast delivery. A good notification when delivery would arrive and an accurate time slot.

"So reliable"

So reliable. Been using this company for a few years now. My order always arrives on time. Very pleased with them.

"Prompt service"

Prompt service, easy website.

"Happy customer"

Shopped with you before for my dog’s specialised urinary food - always good product and service.

"Waited nearly 3 weeks for my dogs…"

Waited nearly 3 weeks for my dogs medication.

"Bad Customer Experience"

Order made on 14/12, nothing received by 9/1, no communication. Pet suffering as a result. Telephone customer services had to wait 20 minutes to speak to someone. Turns out a refund was issued on 30/12, no reason, no notes on the system, no reason or compensation offered. This is the second time they have not delivered with no communication. I won't use them again.

"Good customer service which makes me return each time"

A product was faulty and I received an immediate full refund although part of the product was usable.