"Good quality product"

Quick delivery & good quality product, exactly as advertised, very pleased as are the dogs😁

"Sorted"

Sorted query/issue very quickly and effectively

"High quality service and product"

After being messed around previously (see my review) I decided to buy the big Grizzly Bear bed.

Ordered it online and my Lurcher was fast asleep in it 48 hours later!


Brilliant product and service from Scruffs.

"Lovely coat for my elderly dog"

Lovely coat for my elderly dog. Had to change my dogs coat as he is elderly and arthritic and getting into his old one is difficult for him now so found this one online. It slides over his neck and does up round his tummy so easy to get on, its thermal too so keeps him warm. You do have to hook the little elastic bits under his back legs to stop the wind blowing the coat up his back but he manages with that ok. All in all a good coat and good value for money.

"Not Made in Britain"

Reading the petslovescruffs website you will be left thinking that the company sell British made products.
We bought a Scruffs dog bed, which wasn’t cheap, believing their products to be entirely British. Interestingly the label on the bed when it arrived clearly states “Made in China”. PLEASE clearly state the origin of your products on your website instead of providing misleading descriptions.

"Great product and excellent service."

Great product and excellent service.

"Good and bad"

I was very disappointed to discover that the safety clip was inferior and broke instantly. However, the customer help was first class, and a refund was issued immediately. So very good marks for customer service, less good marks for the quality of the product (pet carrier).

"Quality of the product and price"

Quality of the product and price . Fast delivery. Have been using your products for many years and they are very durable . Our dog’s favourite!!!

"Waiting for an order"

Waiting for an order, they use the worse parcel company going (EVRI) failed delivery twice, (don’t think they have bothered) no card left. And my neighbour always takes it in. And to top it off…….LIVE CHAT. Someone will get back to you in 1 working day 😡😡😡😡, to the reply, thank you for getting back in touch. The live chat was in the day time? So don’t know what happened there.could be an error so I will change it to 3 stars, The bowl itself, got to say 5 stars, great quality. It’s your delivery company EVRI, I’d give customers a choice we prices attached. I’d have paid £1/2 extra for them not to deliver.

"Disspointed"

Disspointed with our scruffs dog bed, initially seemed lovely and puffy and comfortable but in less than a month the padding in the middle has gone flat and poor old dog might as well just be lying on the carpet, gave it a wash to see if that would liven it up and although it washed well it did nothing to bring it back to life, bit of a waste of money for us