"Had a fantastic experience in Trade…"

Had a fantastic experience in Trade Depot purchasing my new Washer/dryer. Sachin was so helpful and knowledgeable, but also keen to have a laugh. I highly rate him and the team at Trade Depot, will definitely be back and hope to be served by Sachin again!

"Crap Service"

Brought a fridge for my father on the 1th September 2022. Arrived damaged. They requested photos of the damaged part, which we took. They then order and invoiced the wrong part which we still haven't received.

Went into a branch on the 9th October to try and sort this out and was told they would order a part and I could pick it up on Monday from their Otahuhu parts department. Monday was informed they don't have the part and it needs to come from Hamilton. Now Friday no one answers emails or phone. Receive invoice for the spare part again the wrong part.

So one month down the track my 87 year old father still has a faulty fridge which is freezing everything up and has resorted to buying a new fridge from somewhere else.

Recommend you never buy anything from here.

Problem on going finally got them to admit there was a problem and have now had them uplift the fridge on the 27th of October. Got an email on the 28th to say a refund had been approved allow 1-4 working days.

Now the 11 November and haven't seen a thing.

Have now log queries via email and phone still nothing on hold now for an hour first in queue says it all.

"Brought midea dishwasher and fridge"

Brought midea dishwasher and fridge. Both stopped working. No help at all from trade depot. Have gone to disputes tribunal so awaiting their decision now

"WARNING ! Do not buy from TRADE DEPOT"

This should be a NO STAR RATING .On 1st October our Vogue Oven stopped heating on the bottom bake element ,as the oven is just over 18months old and has a 24 month warranty ,I phoned trade depot about this after waiting in a que for half an hour I was then told I would need to fill out a warranty claim on line which I did, according to the Open or Pending section at the help centre this job was Created by a technician (I was told she is a technician by Robert one of their team) by the name of Bella .This job is still after 11 days sitting in their Being Processed status. Now after waiting 50 minutes to talk to someone (WHY DO THEY NOT HAVE AN 0800 like all other businesses that trade online) I explained to Robert that I had been waiting since 1/10/22 and had phoned yesterday and was told that a technician would be sent out within 24hours this has not happened ,now speaking with Robert who was told to phone the technician in our area and arrange for a callout ,while I am on the phone with another call he leave s me a message asking if the fan and the lights were working on the oven which of course they are (why wasn't that question asked initially) still no mention he had spoken to a technician in our area ,he did say he was sending an email which i could reply to that was 20 minutes ago and still nothing .
In summary I am really surprised this business is still operating and a warning to all those that have given good reviews when they have purchased wait until something goes wrong and see how long it takes to respond ,once they have hooked you say goodbye to the money and watch as you loose more money on the mobile phone as you chalk up hours of call time for nothing. This is an ongoing saga and is the short version .When I asked to speak with the manager I was declined . Next stop Consumer and or Fair go

"Wonderful service!"

We were served by a helpful sales representative Parmveer Chaulia. He was extremely patient, friendly and helped us to choose the right products for our bathroom. He made sure that we were happy with the product before we purchased it. If the product that we wanted was not available he suggested other products that were equally as good or products that were better. He went out of his way to help us and meet our expectation. Thank million for your wonderful service.

"Excellent sales service"

We had a great experience at Trade Depot in Chch. Staff, particularly Sachin but also Owen, were extremely responsive, and kept returning to us with further information on specs, etc. when we queried them. They worked with us to find the best deal we could have in purchasing a high-end built-in oven and microwave. Highly recommend this shop based on the customer service. We have not yet received the products.

"NO STAR rating is available for…"

NO STAR rating is available for selection. On 22 May I was sold a washer, dryer and  stacker unit (order  x2164973). The stacker unit did not fit the machine. I queried this and was given the run around. After numerous phone calls and emails with promises to have the unit collected and my money refunded, Trade Depo just stopped responding to me in July. After querying this again on the website early September, I received another apology email with promises of a collection and refund and again I am waiting for these promises to be fulfilled. This is by far the worst after sales service I have ever experienced. I am hoping nothing goes wrong with either the washer or dryer because if Trade Depo can not honor a $159 refund there is absolutely no way they will honor a big refund! This query is now more than 4 months old.

"DO NO SHOP AT TRADE DEPOT. We are currently dealing with Trade…"

We are currently dealing with Trade Depot and they are the worst company I have ever dealt with, the customer service is appalling and very much focused on avoiding their responsibilities at all costs. AVOID TRADE DEPOT AT ALLS COSTS!! If it seems to good to be true, it probably is and in this case, absolutely!! We brought a dishwasher 3 weeks ago and it literally went for 2 minutes. We’ve tried numerous times to get support and the people we’ve spoken are purely focused on us being wrong and them being write and us being responsible for the costs of getting it sorted out. What a bunch of rip offs. I just want my money back so I can go elsewhere.

"Should be 0 Stars!"

Should be 0 Stars!! Absolutely appalling !!! One of the worst , if not the worst company Iv ever dealt with in the trade!!!!. Please for your own sanity , just buy the stuff from Mitre 10 or some other store!!!! What you will save on Trade Depot just simply is not worth the hassle!!! Complete bathroom ordered for client, Cistern missing, four week later still not arrived, I just replaced the whole lot with new one from Mitre 10 , Its cost me more than what the job was worth, Thanks Trade Depot!!!!!!!!

"Don't hesitate to shop at Trade Depot."

Don't hesitate to shop at Trade Depot.
While instore, Amitp approached us in a very gentle manner to see if there was something that he could help us with. Not pushy but able to take us though the stock available, Amitp was able to give assurance by showing us through the complete range of bathroom furniture and fittings to enable us to make the right choices for our needs.
We left the store feeling truly valued customers.
Thankyou Amitp.