"With Trade Depo you get what you pay…"

With Trade Depo you get what you pay for, just because it's cheap it's not always the best. I bought a bathroom cabinet mirror, and it took awhile to arrive having been sitting in the Depo after my phone call it finally arrived. We left it in the garage all wrapped up in the box for a week and a half to find a chip on the right side of the mirror door. I rang them and it was out of their 7 day warranty and so I had to buy a replacement door from the parts Dept. I paid the $60 on the beginning of October, and it has not yet arrived. After my many phone calls I got through to Sagar who promised to find out what happened to it and get it delivered. I emailed Sagar, rang the Customer Service to get him to ring me to no avail. I am sure if I went to another provider, and paid a bit more for my goods I would have got a replacement in the first place. My lesson learnt

"AVOID TRADE DEPOT AT ALL COST"

AVOID TRADE DEPOT AT ALL COSTS.

We had read such awful reviews that we decided to pay extra and source everything for our new house from elsewhere- thankfully. We ordered 1 item from them as it was significantly cheaper (a shower screen) - this was ordered at the beginning of October. Only half of the screen turned up, we have called trade depot nearly every day (their call centre is offshore in the Philippines- they pretend it’s in New Zealand but it isn’t) and therefore it’s impossible to get anywhere. We keep receiving calls and texts to say the other half of the shower will arrive today, tomorrow at 6pm etc. and still we have nothing.

Don’t be conned by the cheap prices. We wish we’d stuck with alternative stores, I’m just so so thankful we didn’t order anything else through them.

"Terrible business."

Unless you have the paitence of a saint spend the extra, go elsewhere. It may seem reasonably priced but by the time you deal with the screw ups it’s already cost you more. Save yourself the trouble.

"Vogue products are all crap"

Vogue products are all crap! My dryer takes 4 hours and multiple functions to dry a load, dishwasher is basic also. Pay the extra money somewhere else!

"After sales service if not the best to…"

After sales service if not the best to be honest! its frustrating as HELL.
The robot vacuum unit operates well, just a software problem on the mobil app so its a software issue.
I have been struggling now for almost 4 weeks between phone calls to emails to get this problem resolved. and still not having the best of luck..... Christmas is coming and soon it will be gone!

"Worse company ever"

Worse company ever. First they delivered wrong item. Then the correct item never arrived. Then they collected wrong items for refund but say they were never picked up. We spent $1200 plus freight and have no items or refund. We’ve give. Up trying. Literally ever turn there has been a mistake by Trade Depot.
Don’t buy from them!!

"Never again - be warned"

Never again. Be warned. Shocking service. Bought a toilet suite bundle and the different parts arrived except the pan which was damaged in transit. Am now trying to get a replacement sent out but the call centre staff (who insist they are in Onehunga) just give me the run around and talk rubbish. Have asked for escalation but there is none. Absolutely do not recommend.

"Brought a demand water heater that is…"

Brought a demand water heater that is not working properly. Emailed trade depot and they apologized for the problem and they would get it fixed asap. 2 months later and dozens of emails they are still apologizing but doing nothing. They have no one outside of the Auckland area that repair their appliances. What ever you buy may seem cheap at the time. When it breaks you need to be prepared to through it away. Their are many other companies that sell the same items and do honer the warranty in nz. Just have a search. Anything is better than dealing with these usless people.
They say that they don't have my details. As I have said. I have had dozens of emails from Kathleen Palencia and Edmarc Cabrillos. I have filled in their warranty card with all my contact details and also send them my receipt of purchase, also with all my details. They just play games shame on all of you. Shame

"Received the dishwasher"

Received the dishwasher yesterday in perfect condition and it runs well

"hi will not use trade depot again"

hi will not use trade depot again. ordered a freezer and it arrived without a top glass shelf. they tried to tell me you load items on copper freezing coils, the freezer comes without a shelf. yet groves for a shelf are there. i offered them a $10 solution to fix the problem. they did not want to spend $10 to fix the problem. Any company who won"t spent ten dollars to fix an issue deserves not to be in business.