"Worst experience ever where are the negative stars"

Order was not quite correct and customer service seem to be non existent, you can not contact anyone and the tell you to use their chat for quicker response but you get ignored, They organise return of incorrect item and then started ringing me every day to see if I had returned it, in the end I had to give them all the details about what they had organised for as they did not know, still waiting for supply of correct item and just get fobbed off by customer service, I will never use this shop again and will be advising anyone who will listen to steer clear.

"Frostfree freezer (NOT)"

Bought frost free freezer and it's not really frost free. Ice is buildup so much that the drawer can't be opened.
Did email and phone call and spoke to someone who was meant to send the technician but I guess is still finding ways to get here since 12/12/2022

"Worst experience ever!"

Purchased a chest freezer from these guys in December and received a confirmation that the item would be delivered on 28th Dec. Received a text on the day saying the delivery man will be arrived in 3 mins, but he/she never show up. I contacted the call centre and asked what happened and the lady mentioned it was system error and they would organise another delivery and it never happened!
I called again this morning (after opening several tickets with no response from them) and another lady said the system shows the item was delivered on 29th Dec, which means my last call didn't lead to anything. What a waste of my time! Wish I had read the review before purchasing from these guys..

"My midea washing machine is around 18…"

My midea washing machine is around 18 months old 6 months ago the lid wouldn't activate sensors and machine wouldn't work... the same has happened again... it was picked up Friday week ago... I've tried phoning today to see when it will be returned but customer service is hopeless can't get through did go online for a chat after 10 minutes nothing... I will never buy again from this company ...

"Worst experience of customer service"

Worst experience of customer service of my life.

Delivery day came around and they said they would call to tell me a time slot. That day came and went after I had been on phone to them 3 times that's day them advising it's still coming that day. Next day comes around and same thing happens. Day 3 of promises it will come and no call back from promises. I called them for the 100th time and they said oh it won't be for a few more days now. Finally got it delivered from the store directly and then the next day they delivered the same thing again( no call like they where asked to). I did the right thing and called to tell them we now have two fridges and 2 dishwasher. Only then did they hurry to collect the extras that where sent and since then I have been ignored by all managers or staff about issues. Over a month of calling and empty promises. Do not use them

"I would give 0 star if I can."

I would give 0 star if I can.

I read reviews online before I purchase, and still decided to go with them (because they are the only ones have the fridge I want).

It was ok when I made the order. Sales rep Grace told me to purchase thru her (instead of on the website) because I need the item to be hold for 3-4 weeks before deliver. And She said if I buy online, then it will be shipped immediately.

However, 1 day later, I received email saying item has been dispatched. I then emailed Grace immediately, and no reply. Three days later, I received email saying item will be delivered today. Then I tried to contact customer service through website and phone calls, cannot reach any one.

I then missed the delivery guy's phone call. And when I finally get in touch of him, he said he already left the item and would not go back to pick it up.

Luckily, I received a call from Trade Depot (only because I left a message online saying I would like to purchase a fridge 🙄). And I managed to tell the sales rep what happened, and ask her to find someone to pick up the fridge.

Now an hour passed, no one follow up with me. And a very stressful day for my holiday. Not a great experience at all. I would not recommend them at all. Terrible customer service.

"Wish I could give a 0 star"

Wish I could give a 0 star. Don't purchase through these guys. Have had 2 Midea fridges through them. First lasted 12 months. The second less than 2 years. They won't honor replacing. Shouldn't have to replace fridges every 1 to 2 Yeats. Terrible customer service. If this helps one person not get ripped off like my family has then I will be happy I saved them money and stress.

"Worst Company"

We wished we read all these reviews before making our order from Trade Depot. It would have saved us all what we are currently going through with this horrible company, which is very similar to what most people here have experienced.
It is the best example of how one company is in breach of the NZ Consumer Guarantee Act many times over.
Citizen Advice Bureau said: “ If you believe the business is in breach of the Fair Trading Act you can also make a complaint to the Commerce Commission. Although they can't act on your behalf, they do investigate if many complaints are made about a business and can take action against the business”
If many of us make a complaint to the NZ Commerce Commission, then maybe this company will be dealt with and disciplined as they should be.
Reading all the customers experiences here, this company should be investigated by the Commerce Commission. (See cab.org.nz)

"Totally disappointed with the fridge that I Bought in this place"

ITS UNBELIEVABLY HORRIBLE PLACE TO BUY ANYTHING!!
Im so disappointed.
I bought a NEW fridge but it never worked good that I was expecting.
The fridge condenser everything and create ice at the back leaking water on my food!!
Is unacceptable this ! We saved money for 3 months to buy a new fridge and now I have to have all this trouble.
Im having a battle with them because I wanted action on a replacement but they don’t want give to me a refund or give a credit to buy other one.
I really need a solution or I will go to do legal actions.

"Don’t buy from these people"

Purchased a new fridge but it never worked Had an absolute battle convincing them I wanted action on a replacement but they never responded so went back and asked for it to be collected and a full refund given they picked it up on the 2/12 but still no refund 5 They said no more than 5 working days totally over this outfit low quality products and non existent customer service don’t buy from them

Just had their salesperson ring me after I had to go back in and demand my refund-said it was a hold up at their end (heard this a few times now) and that refund will be in my bank account in 2-5 working days (same thing he said last time).
Seriously this is a joke and a rip off
Sick of hearing their ads on the radio knowing they don’t measure up to their BS advertising.