"How to give less than a one star review"

How to give less than one star review? It has been 3 weeks and 18 emails only to request a quote for replacement glass AND installation of that replacement glass into Trade Depot oven. Despite requesting multiple times for the quote for both so I can send it to my insurance company, all I have so far is a quote for the glass. I’m so stuck here as external repairers will not touch trade depot appliances and Trade depot not sending me the quote means we have been without an oven for weeks! I’ve literally tried everything here but for some reason they will not give me the full quote and haven’t even advised me why. I knew this would not be simple, due to previous experience with this company, but it’s just a quote! It’s costing you nothing Trade Depot! You are blocking me from wrapping up an insurance claim and we don’t have a usable oven! The customer service at this company is the worst I’ve ever dealt with and I do not recommend their products either. This is just ridiculous.

"If I could give 0 stars I would we…"

Finally got it fixed please if you can resolve things quicker you sent a part that was not the problem if a tech had just been sent out first to look at it the fridge would have been fixed weeks ago

"Great service with a smile.…"

We had such a helpful young irishman whe went out of his way to explain what the problem was. He also helped put our fridge back ln a tight space. We really appreciated that extra cate and kindness.

"Awful and unresolved"

I would love a good looking bathroom, unfortunately we ordered and paid for a vanity unit in January and still don't have it.
It arrived damaged- by damaged, I mean not salvagable they organised pick up pretty quick, since then we have had trucking companies come 4 times to pick up the original that already went. Followed up by calls to tradedepot - been about 15 so far, most times told they will call us back - not one returned call.
Received an email stating delivery last week - nope truck company came to pick up the damaged one again! ( this email stated reorder received 21/2, scheduled delivery 14/3). Called them, told it should be there Friday- nope. Called again today, over an hour on thr phone, turns out they don't even have them in the country and it'll be a few months!
So - can I have a refund, sure, great - can you email me by end of business today confirming this - sure, when I work out how to do refund as it won't let me click on refund in my system, no email tonight so I guess I'm not getting my refund.
Also asked if I could speak to someone higher up, apparently he's not there at the moment, how convenient. Could have asked him to ring me when he got in.
Cost of my time - probably 5 hrs in phone calls, on holds etc. Delaying the plumbers for install and having to pay a new vehicle charge fee etc, approx $80 ( once I actually get a vanity). Pretty much the cost of the vanity, so could have brought two! Wish I had have read all the online reviews before using these guys. This is absolutely rubbish. Sort it out and reach out to your customer

"short product life span"

Most of the stuff I have bought here has stopped working after a couple of years, usually shortly after warranty has expired.
Better to spend a bit more and get more reliable products from somewhere else.

"These guys are the worst"

These guys are the worst, buy from anywhere else. I'm still waiting on items purchased in November. They refuse to refund for items not delivered. They tell me the items are now out of stock, yet they're still for sale on their site. They don't respond contact. I suspect there going under. These clowns couldn't organise a pissup in a brewery. Avoid at all costs.

"way less than 1 star"

If i could do LESS than one star I would.

Woeful customer service, crappy products not fit for NZ purpose and as a company, it's clear once they get your money, they couldn't give a stuff. Strategic directorship in how to rip people blind while still appearing legit.

Edit: 22/3/23 - wow, didn't think you could bugger it up any more, but I was wrong, your glib reply, was not only a month in coming, but you sent it to ME - not the end client, if you'd paid ANY attention at all you'd realise that I'M the 'technician' - registered electrician to be precise (NB: AM not and never have been nor will ever be in ANY way linked to you as a company), and know full well its now done. (Component had same issue btw, and your instruction manual was laughable, but managed to get it done despite all this)

Zero stars? Nah, minus 4.
Utterly useless to the point I suspect it's designed to be.

"Customer be aware!"

Update 23 Feb 2023
Finally got a refund.
Took more than two months after return request and after sending countless emails back and forth.

Update 22 Feb 2023
On 20 December 2022 I received an induction cooktop from Trade Depot Auckland.
The induction cooktop was broken in several places and had chips all over the place.
Within 30 minutes I sent a return request to Trade Depot.
Filled in the form and received pickup forms. Nothing happened.
After many reminders the package was finally picked up on 24 January 2023.

Was promised that I would receive a refund within 1 to 2 weeks.
Now, 22 February 2023, after several reminders and promises I still did not get a refund of $499.
Told them in an email that I had downgraded their rating On Google Maps.
This still did not get Trade Depot into action.
Have now given Trade Depot rubbish status of 1 star on Google Maps and warned people to not buy anything from Trade Depot

Luckely, I have all conversations done by email which
comes in handy when I request a credit card chargeback via my bank.
Can take a while but from past experience I know that I get my money back.

"this crowd are terrible"

this crowd are terrible, washing machine fell apart shortly after install in December, incorrect and broken replacement parts sent, no information regarding the repair itself, closing the job when not complete, multiple phone calls and emails don't get any result, at wits end with them, seeking legal advice and would NEVER deal with them again

"NEVER TRUST THESE PEOPLE"

All they know is how to grub your money that's all that matters. I have a broken air con that I fought to install for 2 months after payment and now 1 month of fighting for warranty service. NEVER TRUST THESE PEOPLE.