"Delivery??? 🤷"

I would definitely work on your delivery... Updates and tracking or just an email letting me know that it has processed and shipped....... This is the second company I tried BTW... Ezoptical isn't any better.

"The retro frames were exactly what I…"

The retro frames were exactly what I wanted but a size too small😢
I would like to return them and get a size bigger.

"User-friendly"

User-friendly for ordering with lots of options, and descriptions of those options. I had a few email and chat questions with the team and they were very responsive and answered all my questions.

"I would have ordered my glasses…"

Fast customer service response

"Been waiting 3 months for…"

Been waiting 3 months for nonprescription sunglasses. Manufacturer shows them in stock, this vendor still claims they’re back ordered and won’t issue a refund.

"You had the exact frame I wanted"

You had the exact frame I wanted

"Fast delivery and glasses quality"

Fast delivery and glasses quality

"Extraordinary Customer Service!"

I ordered 2 pairs back in May, but one pair didn't fit me well. I called and spoke to Xiomara to ask for an exchange of frames, however the frames I liked were different shaped than the frames I originally ordered and the prescription lenses wouldn't be able to fit the replacement frames correctly. I'm so glad I got Xiomara. She couldn't have been a better customer service rep to me! She not only worked hard to get my replacements, but GlassesPros even offered to send me the pair I wanted for free, with new prescription lenses! They didn't ask for anything in return. I was shocked and very appreciative. It's nice to see a company working hard to make sure their customers have what they need AND like. So we will be using them for any future eyewear purchases. You guys did great! Thanks so much to GlassesPros and to Xiomara! A+ Support!

"MICHAEL WAS GREAT!"

MICHAEL WAS GREAT!
He was in the process of refunding glasses that I purchased that wouldn't fit my safety lenses.
He called me back 5 Minutes later & saved me a TON of money!
I only need to email my new prescription to him & they will use their METAL Frames & their prescription safety lenses.
...This will be waaay more convenient since I dont have to DRIVE FOUR HOURS round trip 2 TIMES to Cosco!
Plus I save at least $700 SINCE I won't have insurance soon.

Jay
Bonners Ferry Idaho

"I am a second time buyer from…"

I am a second time buyer from Glassespro due to the great experience of my first purchase. I used them primarily due to price and availability. The product arrived asap and as expected. I had an issue on my second pair and they treated me respectfully even though it was MY fault and not theirs. So, this is the only place I buy frames from. Rare to have this level of service these days. Steve