"Great response time for my shipping…"

Great response time for my shipping time inquiry

"No Review"

LATE.... They said a sooner date

"Xiomara was awesome!!"

Xiomara was awesome!!

"Not buying from it again"

Ordered, then waited, and waited, and waited....

I reached out several times and was ghosted until they...apologized for the employee who recently left and did nothing with my order? A refund was finally issued today, after asking for the umpteenth time what the technical mix up might be. (A little explanation about systems goes a long way in keeping a customer from going to the competition, *infra.*)

Written customer service communications also now appear to have been passed on to ChatGPT.

There are many competitors out there and I found one readily. Its service was professional, shipping and handling was fast, and prices were great. Here's to it!

"Easy to order"

Easy to use website

"What I needed for less than expected"

I found exactly what I was looking for and the price was even less than I expected.

"HAPPY REPEAT SHOPPER"

I am a repeat customer and I just received another order with two pairs of Lafont glasses. I made a mistake and forgot to add my prescription to one pair. I wrote them an email this morning and they are sending me the lenses to pop in the frames—no charge!!! Unbelievable and excellent customer service!!! Thank you so much!!!

"Wonderful company"

Wonderful company. I had a problem of mis labeling my address and they gladly shipped it back to my correct address. They also refunded a incorrect size. I wish all companies were as honorable and customer focused as they are. Wonderful People running this website. Thank You for restoring my faith❤️❤️

"Customer service!"

Customer service!! Awesome products.

"I recently purchased a replacement …"

I recently purchased a replacement BMEC frame from Glasses-Pro. I was thrilled that they had my frame in stock since my original pair was purchased elsewhere and quite a few years ago.They were prompt with my delivery and the frames were a perfect fit for my lenses. Well you can imagine my dissappointment when an arm became detached in a way that could not be repaired. I wrote an email and included photos. Even though the damage was deemed accidental on my part, Glasses-Pro still agreed to replace the entire frame at ZERO Cost to me!! WOW!! Now that is what I would call Excellent Customer Service and extraordinary kindness. Thank you Glasses PRO!! I would not hesitate to do business with you again.