"SCAM -- Do not buy unless to like to be taken."

SCAM scam SCAM scam
The USPS tracking number cannot be verified as being received in the USPS system. The BBB website has GlassesPros as a Scam Business. The address for GlassesPros listed on the BBB site and Trustpilot website is a Federal Express distribution facility. It has been over 35 days since the order was placed even though GlassesPros policy is delivery of glasses within 10 to 15 working days. Too many excuses, apologies, delays, and lies from customer service. Too many RED FLAGS.

"Thank Carl for the super help:)!!"

Thank Carl for the super help:)!!! xxx

"Very happy with my purchase"

They have great selection and great quality glasses!! Website is easy to use and convenient.

"Bad customer service"

Loved my frames, prescriptions wrong on both pairs. I emailed right away, no response. Sent messages through the site, no response. Talked to live chat person who was unhelpful, rude, and eventually told me to "just please send an email with your prescription", which of course they already have, sent again, no response. Paid for the transitions drivewear which is very helpful for it's purpose. In this case, I believe it was applied incorrectly. I asked live chat person if it was normal to get a 3D effect and headaches while wearing and she told me that that coating is supposed to be much darker. I knew that, and that wasn't my question. I hate having to return items, and have never felt the need to leave a bad review. I will update if my issues are addressed and/or solved.

"Site was very user friendly and easy to…"

Site was very user friendly and easy to use

"I ordered three frames with no lenses"

I ordered three frames with no lenses. I ordered these February 6th. It’s now 2/22/22. None of them have even shipped. I received a notice a week ago that one pair shipped but the tracking number provided says the package still has not been taken to USPS. They certainly took my money within minutes. Why couldn’t they ship them that fast?

"Great price and helpful Chat assistance"

Great price and helpful Chat assistance

"Horrible 1st buying experience"

First time buying from Glassespro. Horrible customer service! I received the wrong order, I emailed pictures and advised my order was wrong. Never got a response from the email I sent. I called and was told a return shipping slip would be emailed so I could return the wrong order I received. I never received the return slip. I called again was told I would have it in an hour, never received it. I was told my glasses would be shipped once they received the item they shipped to me by mistake. Here it is 3 weeks later, I still don’t have the return shipping slip or my glasses. I will NEVER order from them again. This has been horrible and it seems I may be out almost $200 for the order I placed. Don’t buy from glassespro.

"Easy"

Easy. Saved money. ❤️

"I appreciated how easy it was to order…"

I appreciated how easy it was to order and how a discount was automatically added for being first time customer, also appreciated the suggestions for glass case and cords these were 2 items that I needed and would had forgotten to order I look forward to doing more business in the future, thank you. Constance White