"took my order and confirmed prior to…"

took my order and confirmed prior to verifying inventory and subsequently cancelled the order.

"First timer"

This is my first time using this site. I was looking for something specific, so I didn't browse. I got two pairs of frames here for the price of one in my eyeglass store! The only problem I had was making my account at first, but once made everything else was a breeze. I will come back to shop for my next set of glasses.

"I was worried about trying this at…"

I was worried about trying this at first, but they had three frames that I liked. I checked to make sure the website was legit and it was so I went for it. Currently, I was only looking for and ordered frames, no lenses.
I originally didn't see/read where it said that it could take many weeks for the frames to arrive so I got concerned after some time had passed.
I did eventually learn that one of the pairs that I ordered was on back-order and is why it was taking longer that expected.
I did call several times to check on them because I personally didn't find the process online very user friendly, but that could have just been me?
During one of my calls the last person I spoke to actually took the time to look into my order and told me about the delay and why. They then told me they could ship out the ones that were there instead of waiting for the back order on the third pair. Of course I said yes and they arrived as planned! Although, I waited longer than expected the frames are exactly what I wanted and the prices were good!

"Chat girl Xyra, 5 stars for my questions and helping me place my order"

2/8/2022 I’m giving my chat girl, Xyra, 5 stars. She explained and helped me with my order. Made it very easy to place my order. I’ve read some of the reviews on here and am very nervous about my order now. There were a few reviews that were happy with the quality of the glasses and customer service, so I’m clinging to those good reviews until I receive my order. I will post another review once I receive them. Fingers crossed!

"Shoddy product and support"

Shoddy. Was seduced by their low price. Wish I would have checked out their BBB rating: F. Got scratched lenses on clip-on sunglasses. Customer service is useless: unanswered emails, customer service via phone is clearly outsourced to a third party who cannot make any decisions, online chat was not helpful. Eventually succeeded in getting a call back from someone named Brian who put up a brick wall and was clearly not interested in fairly resolving the issue, hiding behind the 5 day return policy and refusing to honor the 365 day manufacturer warranty. Now that they had my money they would not loosen their iron grip and make things right. Do yourself a favor and shop elsewhere with a reputable merchant!

"Brain was very helpful and made the…"

Brain was very helpful and made the purchase easy
The same frames I paid over $259.00 for , I bought on their website for $123.
Excellent service and made easy .

"Returns take a long time"

Returns take a long time. Call the customer service don't wait for the online approval process. Calling and speaking with an agent moves the process along and even then it takes weeks. The two sunglasses I recieved were faulty and had to be returned. I did receive a full refund. I do not recommend for designer sunglasses. Will not purchase from this company again.

"Excellent frame selection"

The site was easy to use and had an excellent selection of frames. I need large frames and they had many stylish choices. The cost was one of the most affordable I found. Highly recommend

"Very fast response to my question thank…"

Very fast response to my question thank you order looks correct thank you! Sincerely Fonda Hickey

"Easy to order"

I found is’t easy to do ordre online.