"This is the first time we have used…"

This is the first time we have used Glasses Pro and probably the last. It has been months since we ordered the glasses and every time we call, they say they don’t know when they will come in. VERY FRUSTRATING AND DON’T KNOW IF WE WILL EVER RECEIVE THEM!

"Hope I am happy when I receive my glasses...."

I can't believe that I am saving this much money. I have not received my order yet but I have hope it was worth purchasing my glasses on line.

AW

"POOR RETURN POLICY, POOR CUSTOMER SERVICE"

Today is February 1, 2022. I requested a return in October, via the online method, as I was told to do after speaking with a representative. It had already been 15 days since purchase. Apparently GlassesPros.com allows ONLY 5 BUSINESS DAYS FOR RETURNS. Beware. The representative did not tell me that when I called. I received no response to my return request, until I called today, over three months waiting. Very poor customer care.

"Spoke to Bryan on the phone"

Spoke to Bryan on the phone, and he did a great job of walking me through all the steps of the ordering process.

Very much appreciated,
E. R. Johnson

"Absolutely pleased with service"

Very efficient customer service , quick and easy.

"Took MONTHS, bad lenses, and horrible Customer Service"

After waiting 2 months for my new glasses, they were made incorrectly, I requested a return and after calling for nearly a month to get the status of my return, I finally was able to speak to their lab manager and he \ offered to make me new lenses free of charge. 3 and a half months later, the new lenses finally arrived and they are still wrong! Between incorrect lenses and the horrible customer service, I guess I got what I paid for. That’s what I get for trying to find a bargain.

"Glasses order that had to change."

I had placed an order on 1/21. They notified me of a frame color not being available anymore. I had some questions about lense size. I contacted them via chat sessions on 4 or 5 different occasions. Each time people were very helpful but I was frustrated that they couldn't edit my order. They finally suggested that I cancel existing order and reorder. That what I finally did today on 1/28. When I reordered, pricing went up and I was not happy. Opened another chat session and they finally got me a code to replace the code that I used that got me within .72 of my previous price. I was still not sure why it was not the same. I dropped one item from my cart to get the price back in range of where it was previously. I will now wait to see how my glasses turn out. This is not a 50.00 purchase. We are looking at a significant purchase amount. I hope my glasses turn out well.

"BAD service"

Prices very good, but service is terrible! Slow to deliver; cannot connect with a live person; "mailbox full." Weeks to get an email response regarding returns. Returns are to Canada, so VERY expensive. Do not recommend doing business with this company.

"I ordered two sets of prescription…"

I ordered two sets of prescription glasses. One clear lens and one sunglasses. I received both clear (no suglass lens pair) and they wouldn't replace them or make it right. Horrible customer service and waited over a month for my order. I'll never purchase from them again.

"Great experience navigating the website"

Great experience navigating the website. I was able to find exclusive sunglasses that I could not find on any other online site. I love that they provide discounts as well, to lighten the price on your wallet.