"This has been the most frustrating!!"

This has been the most frustrating!!! First I received an email that my frame was discontinued, I call to switch frames and was told then that the message was a mistake and to disregard. So, I continue with the order and after a month and and a couple of more phone calls no glasses. Finally called again and then found out that due to the length of the purchase, the credit card recovered back the pending funds, unbelievable!! So after 6 weeks no glasses. I have come to realize that this company does not care for my money since they have thousands of others that they can collect from. Your customer service and care says a lot about how you all handle business.
But, who cares, I did not get anything out of this. But what I did get was an amazing amount of my time wasted. So sad.

"Carl is excellent in customer services"

Carl is excellent in customer services. He is thorough and quick at the same time. He took the time and check for answers for me. And before I asked for next steps, he already explains the process in details. I wish every customer service agent is as good as him.

thank you for the great service.

"I found the site to be slightly glitchy…"

I found the site to be slightly glitchy but otherwise it was straight forward and simple

"Ordering process was painless and smooth"

The ordering process was painless and smooth.
Now just waiting for those beauties to arrive

"My experience was really good the…"

My experience was really good the discount code worked perfect! The only problem I had was it didn’t say when it was gonna be delivered l, but all in all a really good deal!

"Easy to order. Had the lowest price for the product I ordered."

Liked the price. It has the lowest price on the kliik glasses. Easy to place the order.

"Notification on Backorder"

I received a notification that frames were on backorder. Chatted with Betty and she was super helpful in clarifying which frames were on backorder, when they expected delivery, etc. She answered all my questions about my order quickly and efficiently.

"Horrible experience"

Horrible experience. Said it would be done 10-15 days after order placed. We are now more than that and the order is still not done. They have no idea of the current status ("It was sent to the lab... it could be shipped today or later this week"). And it's not like this is for a game or toy - this is about a prescription.

When I finally get customer service on the phone they have been rude and just make excuses.

"I placed my order on November 3rd and…"

I placed my order on November 3rd and still have not received my order. I could have went to a spectacle shop twice and ordered these and had them delivered twice by now. I would like a full refund! Thank you.

"Fantastic website for frame replacement"

I have been looking for my frame when I found this website and the process is very simple. I am amazed with the Black Friday coupon added to the checkout I almost got them for free compared to how much I paid them from the optometrist