"I rather shop at Catch better prices…"

I rather shop at Catch better prices bought an amazing fire pit for my daughter and her partner looked on Kogan was a lot dearer so I stick to Catch

"it is very comfortable"

it is very comfortable. i love it

"great seller and service"

great seller and service

"Fraudulent seller keeps cancelling return of faulty not as described item"

The Catch system makes you incredibly vulnerable to unscrupulous sellers. I was sent a faulty used power station and trying to return it has been a nightmare. The seller just keeps cancelling my return requests and catch has done nothing about it.

"Absolutely appalling customer service"

Absolutely appalling customer service. I purchased a catch membership and headphones & updated my address at that time. I have emailed customer service as the item was left without a signature at an address in another city, that I don’t reside at. Takes days to get an email reply where they haven’t listened. Called the number and was told bad luck- and can’t be transferred to a manager or escalated as management are in Melbourne and the customer service team are offshore. No options to rectify. They said when you update your address that only updates your account and not your delivery address.

"Great lights and great service"

Great lights and great service
I had an issue with one but was replaced and received before Christmas. Great service

"Amazing customer service"

Caryl was incredibly helpful. I made a mistake in my delivery address and they managed to fix it in no time and during a public holiday. This is great customer service, thank you so much!!!!

"Catch say its free delivery but it is…"

Catch say its free delivery but it is not true. Do not trust Catch.

"Great product"

Great product, just what I ordered, no problems

"I would like to give a minus star"

I would like to give a minus star but can’t. Terrible customer service and delivery follow up. Purchased a present for my son in Adelaide 6 weeks before Xmas. They promised delivery within 3 days. Never received product (at time of this review on Boxing Day). They made a meager effort to say they would investigate the delivery the Monday before Xmas but way too little too late. I would never trust this site to deliver for an important date ever.

Zak