"Fuel cap replacement"

I made an enquiry for a replacement fuel cap, and was told that my strimmer was still covered by a warranty, a free replacement part was posted on to me. The telephone operative, Sanjana, could not have been more helpful!

"Jade was absolutely brilliant in…"

Jade was absolutely brilliant in getting my strimmer sorted out. A god send to your company

"Handled very efficiently by Jade."

Handled very efficiently by Jade.
Excellent and quick customer service

"Great service and super price gor an…"

Great service and super price gor an excellent product

"Superb customer service from Peter…"

Superb customer service from Peter Whuartohe providing the replacement part so swiftly. Many thanks

"Recently My Father had a problem with…"

Recently My Father had a problem with his lawnmower. The lawnmower is now successfully working. Mr Banzeer Dawood was our advisor from Genpower Ltd. He has been very helpful, constant in his contact and professional. I am very happy with the service which I received and his customer care has been excellent. Many thanks. Mark Bennett

"Lawnmower supplier excellent customer service"

Company delivered the lawnmower I ordered very quickly. Unfortunately, the supplied battery was defective and I contacted the supplier who responded very positively and quickly. Sanjana was very helpful and they dispatched a new battery very quickly which arrived and all is well. Excellent response and great customer service.

"Great and quick reply"

Great and quick reply
Jade was very helpful

"Trimmer query resolved"

Peter dealt with my query in a timely and professional manner.

"Excellent Customer Service"

I had a problem with a malfunctioning component, and although the product was 2 and half years old, Genpower were happy to replace the item. The fact that they suggested a video to evidence the issue turned out to be a really useful means of describing the fault and prevented a lengthy return and repair process. Peter Whuartohe kept me up to date with progress and was extremely courteous, helpful and prompt throughout the engagement - I certainly had the impression I was being looked after. The replacement part arrived the day after I was notified it had been sent - a great experience