"Very poor company"

Very poor company. Do not buy from them. I order 1 thing they sent 2. I told them not send it they did any how. .called and. Worst. Rep ever. Dont know how speak. Listen. .. now see why time. File. Dispute. .

"Solar Pool Cover"

We purchased a solar pool cover from Doheny's and experienced an issue covered by the warranty. Doheny's absolutely honored the warranty and made the replacement process smooth and easy! A "shout out" to Danielle in the Customer Service Department (Amazon division), who was very responsive, competent, and friendly--so rare to find such excellent customer service these days! Great job Doheny's and Danielle!!!

"I ordered a Doheny pool pump and had to…"

I ordered a Doheny pool pump and had to be sure that it would be able to be attached to my Hayward filter and the assistant took the time to check all the specifications for both and it was a fit! It was delivered the next day....! Very happy with the service that was provided. Inge PREZIOSI

"Tried to cancel my order"

Tried to cancel my order. Their website says that I cannot do that by email I must call so I did. CSR was foreign and I could not understand anything that she was saying then she finally does tell me I think that I can’t cancel my order and she will put in a request or something and that it is gonna costs me $18 to do that but probably still won’t cancel the order…WTH? Doheny’s please get CSR’s that speak fluent English. I will pay extra not to order from this company again. Pitiful!

"Doheny's Failed Me"

Very disappointed with my first (and last) experience placing an order through Dohoney's! I was looking to order a pool pump for immediate delivery, and since all the Hayward pumps I wanted on this site showed up as "out of stock" and the reviews for Dohoney's house brand were less than glowing, I purchased the only size-appropriate Harris pump the site showed was available as of the date I needed it-- only to get an email AFTER my order was placed that Dohoney's cannot get that pump in for more than ten days at the soonest?! (Yet even today, Doheny's website STILL shows that pump as being in stock?) When I called to cancel my order (since you can purchase online but not cancel online, for some reason?) the rep's response made it seem that Doheny's is likely dropshipping and doesn't even keep adequate stock supplies to fill all its orders. I would never have wasted the time to order from Doheny's, had I known they were advertising inventory they don't even have!?! Doheny's is a mistake I WON'T make again.

"Customer service is no good"

I purchased a in ground pool liner in May 2023 and had it installed in early June 2023. It had a leak in it from day one. It took me about three weeks to find the leak. It had a hole in it. I call Dohenny customer service and they said I would have to call Swimline the company that made it. I purchased it from Dohenny and they should be the one to call Swimline. They would not handle it.

"They sent the wrong item and when I…"

They sent the wrong item and when I tried to return it they said it was under $39 so no return or refund. So they can send the wrong item and say tough luck buddy. I will not buy from here again.

"Do not order from this Company"

Do not order from this Company. I spent two hours trying to get information about a pool pump and the connectors. The rep told me that don't have connectors . When I found the assembly I was requesting, she told me she couldn't give me the measurements or dimensions because they are unknown. So when I received the order confirmation they refused to remove it from my order stating it was already. Funny thing is that it is drop shipping from a different vendor. The instructions are on the confirmation that tell you to call with changes or cancellations and then they refuse to do it.

"Would give zero if I could"

Would give zero if I could. Do not buy pool equipment from this company. I bought a hayward superpump for $1100. Three days later they are selling for $200 less and would not give me the discount. It's installed 1 1/2 months later (7/19/2023). The pump doesn't work and stalls out continuously. I open the cover and the power button crumbled. Clearly sent me a defective pump. Oh and 30 day guarantee. now dealing with Hayward.

"Doheny - beware on quality and warranty"

very rarely do i ever post anything on a company.. but the customer service i recently received on a defective product has been absolutely horrendous. it took 4 weeks for their warranty department to get to this decision that the defective product was under warranty.
* they are prorating it back to the date that this was purchased (july), but we didn't receive until August.
* we only have the pool open june/july/august/part of september as we live in michigan. so we only utilized it for 1 month in 2021 (since we received the cover in august). 4 months in 2022 and have been trying to get this repaced since june of this year.
in total we have utilized this cover for less than 6 months.
* The total purchase cost for this was $194, and in order to replace this you are asking for $179. Beware of this company.