"Very poor service!!"

Very poor service!!! Ordered a pool pump pretty sure they priced the pump wrong and after figuring it out they cancelled my order after charging my account they informed me they would refund the money in 3 to 5 days. after calling 2 times I received 3 different stories why they have cancelled and all was BS. Buyer beware they are a JOKE to deal with. First and last time I will deal with them.

"I purchased a solar cover ultimate 3200…"

I purchased a solar cover ultimate 3200 in May 2022 in august 2023 the cover has lost more than 30 % of the bubbles from the cover the company denied warranty stating warranty does not cover for bubble loss however it will cover for seam separation. Very poor product !!

"Company does not support their customers."

I purchased a heavy duty solar cover with a longer warranty. The cover literally disintegrated after one season. I was told that because the seams didn't come undone it was not covered. The company didn't care. I would give 0 stars if possible. Equipment is trash and so is their concern for their customers. I did fike a warranty claim and was denied. Your response further demonstrates your lack of concern for your customers. I do t think you even read the review or you would know that I HAD ALREADY FILED A CLAIM!

"Smaller than I Expected, but Otherwise Good"

I bought the "best" 3200 clear solar cover, 16 X 32 pool size. Price and delivery were fine, and cover seems fine, but it was smaller than I expected. I bought the 16 X 32 pool size, but was expecting the cover to substantially overlap (by a foot or two) the actual pool. That is how our last cover fit, which came from the previous homeowner. It overlaps the pool and we place some bricks around the periphery to hold it down. Because this new cover fits "inside the pool", it is much more difficult to get the leaves, sticks, insects, and insect waste off the cover and keep it out of the pool. We are completely surrounded by large mature trees, and this is a problem. Bottom line is that I would buy at least an 18 X 34 for a 16 X 32 pool size, and probably even larger than that.

"Ordered stairs for pool"

Ordered stairs for pool. Installed 8 weeks ago. Used six times. Top rung broke through plastic. Asked for them to send another rung (they are out). That is understandable. I asked that they send me resin rungs to replace as my pool is still in middle of season. They won't do that until I send the three back. Horrible customer service. Send me the steps and I will send the broken one and the other two to you. I am not going to hold onto the steps. Wow, just wow

"Harris variable speed pump air leak"

I purchased a Harris variable speed pump from my local vendor. The pump had performed well. However, recently, I started getting air in the strainer. I ordered two new strainer gaskets, neither of which solved the problem. I called the customer service number and requested to speak with someone that could talk about the technical matters associated with this issue. I was told that no such support exist. I have taken every action that is plausible to identify and stop any air leaking into the pump housing. The customer service representative suggested that I buy a new top. I asked if he knew that that would solve the problem. After what he told me he had no idea. That was the only recommendation he could make. I see that Doheny, is now marketing their own product under their name. It appears to be the same as the Harris pump. Just branded for Doheny. I guess the upside is I got to talk to someone that sounds like he is in India, and says he is in Wisconsin. However, he knew nothing about geography. If anyone else has had the same problem, I would be curious to know if buying a new strainer top for the variable speed pump, solved the problem of entry of air into the strainer.

"Miss leading solar cover warranty"

I purchased a 7 year warranty solar cover and half way thought year 2 the cover started to delaminate. I did not put the claim in until 28 days after the invoice date. So on paper I was in year 3 and their third party warranty compan approved the claim but would only use the third year warranty coverage. Their warranty documentation is miss leading. Up to two year the cover is fully covered. At year three the warranty looks like they cover 70%, what it really means is that the user pays 70% of the cost. That mistake cost me $140. I find the warranty information as missing the customer and I will not be purchasing from them again.

"No customer service"

Above ground 1 1/2 hp pool pump that I paid full price for and extra to have a switch, has a failed switch 3 months after the 1 year warranty expired. Customer service 1st response is we can't help at all so call a local pool service. I pressed for the part, a simple switch, and it's not available and no future availability. Can't recommend strongly enough that you avoid this awful company. No customer service at all. Use a local company where you can get service.

"I had a leak in the top of sand filter"

I had a leak in the top of my sand filter where it connect to hose and they are sending me a replacement for it and when I send the old part back will not be charged for new part and it will be here in one day !

"Be advised Warranty effective date…"

Be advised Warranty effective date begins on date order is placed. Purchased Solar Cover June 2021 was out of stock and back ordered and delivered July 2021. Submitted Warranty claim June 2023 and Doheny approved a prorated replacement. The effective warranty date per the approval assessment was June 2021 although the receipt used for their review clearly indicate solar cover was back ordered to July 2021. Multiple calls and emails resulted in their determination that I began year 3 of the warranty June 2023 therefore the 2 year free replacement did not apply. Buyer beware.