"Buyer Beware"

Buyer Beware! Dohenys products have become extremely inferior. I have purchased many products from Dohenys for decades but I will no longer be a customer. Their inground pool covers are extremely cheaply made. I purchased a 25x49 pool cover and it is so thin that I could wrap a sandwich in it. Customer service on phone is horrible. I feel like I am talking to people overseas. Done with Dohenys!!

"Pump went out 1 week after warranty"

Bought one of their brand pumps. It went out 1 week after the warranty expired. Looked at reviews about the pump. Same thing happened to multiple people. They are knowingly selling a product that fails right after the warranty expires. Criminals!

"Absolutely unacceptable customer…"

Absolutely unacceptable customer service response to a lost shipment!
Order was shipped to wrong address and when I called they told me to “go find the package”! Contacted the carrier and they attempted a retrieval but could not locate package and directed me back to Doheny's.
Customer service said that because I misspelled my street name there was nothing they were willing to do!
OK…. but it was their system that changed the address and even the zip code to something completely random! Additionally, even though the address did not match my billing address, they still put the charge through?! I escalated this to a manager representative who was not interested in solving this problem and was rude, curt and she continually spoke over me! After an hour on the phone, exhausted, I ended my attempt for a resolution.
I called my bank and explained the situation and was refunded the entire amount in about a month…
This order was over $110. You would figure a huge company could find a way to resolve this and avoid bad reviews?!

" Pro-Vac pool cleaner"

Recently purchased a Pro-Vac pool vacuum/cleaner. The directions were extremely vague, and troubleshooting guide was basically worthless. There were parts included in the package that weren't listed in the booklet and there presence just added to the confusion. The worst part is after following the directions, the vac hose becomes lodged in the corners or the pool and won't move until you readjust the hose, it will then work until the hose hits the next corner, then it becomes stuck again. Doesn't matter if you add a section to the hose length or remove a section of hose. $225.00 pool vacuum that has to be manually guided by hand ???

"Another unsatisfied customer"

This company claims to ship so fast that they cannot cancel an order right after placing the order. Their return policy is NOT easily found. They also aren’t available to take calls 24hrs yet they can process a shipment as soon as you click complete order. I can see why this company has so many issues. They aren’t customer friendly for returns or refusal of package. Spend $100 and they charge you $38 to return. I would advise them to not use online ordering and keep their store front. They don’t know how to treat customers online.

"Recently purchase a new pool filter "

Recently purchase a new pool filter . I thought I was ordering the color that was advertised online . What I received was A black filter, which is not very appealing to look at and does not go with the decor of my yard. I would have never ordered it if I had known it was dark black. Nowhere in the description does it say the color , unfortunately I did not realize until it after I had received it. This is false advertisement . Tried reaching out to customer service and still no response.

"Does not honor their warranties"

Does not honor their warranties. Solar cover fell apart in less than one season. Never buy from them again!

"Return Policy & General Handling Is Abhorrent"

Ordered an above-ground pool and for various reasons could not install. The pool had never been opened - was still in the box, on the pallet, and strapping intact. Contacted them because they say they have a Guarantee and money back within 30 days. I knew I'd have to pay the freight shipping back, they then told me I'd also have to pay the freight cost to ship it to me originally because "it was free shipping". After a Manager reviewed this, they decided to waive the "initial" shipping cost. I sent it back, stayed in contact with them, gave tracking information, and spoke with them on the phone/email at least 7 times. Almost 1 month later no refund was showing up. I contacted them again, to be told that they have it noted that the pool was "used/damaged" and I'd get no refund. I have photos of this before sending it back and it was never even opened. They also said they received it (9) days later than it was actually signed for by their Receiving Department. I would never buy a single thing from this company again. I'm still awaiting follow-up from yet more people at Doheny on this. I'd get your pool supplies and pool literally anywhere but here.

"I ordered two pumps for my pool so I…"

I ordered two pumps for my pool so I could have a spare. I followed tracking daily as my pump had failed. Tracking said they arrived but they didn’t come to my house.
I called customer service with my complaint. Once again my order was for two pumps, I got one.
I’m not real happy with the way they do business.

"Company sells KNOWN terrible products…"

Company sells KNOWN terrible products (solar covers)!!

Balanced pool with low amount of chemicals. Average California weather. No reason this solar cover should disintegrate by the second year! VERY POOR QUALITY. I bought 3200 clear cover that lasted one year, filed warranty claim and got 2400 blue cover as alternative. That also only lasted one year. Filed third claim for same cover and that also lasted only one year! I'm seeing a pattern. And despite 8 year warranty, Doheny's prorates to 0% coverage after 6 years and makes you pay shipping on every claim. Total scam!! Be warned you will repurchase a solar cover every one or two years with this company!!