"If I could give them zero stars or a…"

If I could give them zero stars or a negative number, it would be far more appropriate. Ordered a replacement for our old winter cover from them. Without full dimensions, they asked us to send them our original to be used as a template. We did, and after months of inaction and large numbers of calls and emails, we finally got the new cover. Except it was the wrong one! Our pool is rectangular with a side bump out for the steps, and they sent us a kidney shaped cover that wasn't remotely the correct material. Not only would they not acknowledge or correct the mistake, they refused to refund our money. Had to get the Better Business Bureau involved to get our money back, but had no winter cover. Pathetic customer service, incredibly bad people do deal with. Will never use them for anything again.

"The main O ring was not sealing"

The main O ring was not sealing. I spoke to a CSR who did not speak very good English and she basically had no idea what I needed. After she consulted with someone else she told me she could give me the part # which was not correct. To top this all off I finally located the O ring on your site with the part # that I located after searching the web. That was when the insult hit me, $9.99 for the O ring and then a totally absurd shipping fee of $9.99 + tx. This is your filter unit and the O ring started dripping 6 months ago I was more than happy to pay the $9.99 but the shipping told me to just find it elsewhere. We have dealt with Doheny's as needed for several years now. Rest assured, it'll never happen again.

"refused to return money"

the company sold me in pool loungers costing 2 thousand dollars they were ordered april 29th on may 5th i recived an update that the product was now backordered. !rst let me tell you if they had stated this upfront i never would have ordered the product. The new shipment date was may 15th after that email i never recived any communication fomr the company i called in and they assured me it would be shipped may 29th however that never happened. I called in june 17t to cancel because there was still no communication and now they are refusing to give me my money back stating the item is no longer backordered however they do not know when the item will ship and it will most likely be 30 to 45 days. this is unacceptable return my money.
30 to 45 days to ship is still back ordered.

"Zero stars."

Zero stars.
I placed an order for 2 items on May 4 2024. Tracking it on FedEx on the 12th, I discovered it was damaged in transit and was being returned to Doheny’s. Not hearing from Doheny’s, I sent several emails and used online chat to ask for a refund. I was told they would charge me for a return! It was not until I told them I’d go public with this story, that they have finally refunded me … in 2 chunks on May 16 ad 18.
My Doheny’s saga has not ended there.
On May 25, I have decided to give them another try. I wish I hadn’t!
While placing an order online, I received repeated error messages. So, I quit, and then placed an order later same day. I then received emails from them notifying me of shipments of 2 (!) orders. I told them, I had placed only one, which was clearly shown on their own web site. They ignored it saying 2 orders have come from my computer. My telling them it was their web site malfunction, and that my account on their own web site still shows only one order placed, did not help.
After about 5 emails, I have sent a message to their CEO. No response.
Then, out of blue, I received an email saying “we have refunded you already on May 16 and 18”. Hello, that was a different case! The fake order was dated May 25!
Anyway, I have finally advised them I would go public as well as seeking a legal remedy, before they finally refunded $67.85 of my $67.86 order on June 11. Yes they have decided to keep a penny for a memory of me.
And as to the product – PhosFree chemical I have received from them, instead of being milky white, it is almost clear like water, no matter how long you shake the container.
I hope this review will help others to avoid that awfully mismanaged company with clueless customer service and a questionable product.

"Poor customer service "

Have bought chemicals from them for years. My problem came when I bought a complete pool kit from them. Pool wall cam bent in shipping sent pics no response. Put pool up after bending walls back best I could. Then filled pool after getting liner put in, got the best one they had 25 year warranty, notice it leaking. We found several places where it was never seamed correctly. Called them they wanted me to drain pool to take pics leaving my above ground pool up and unstable tell maybe they resolved the issue. Expressed my concern they said they could no nothing and gave me phone number to there supplier so I called them and they wanted me to cut out bad parts and send them to them before they could decide. Be careful be for spend 5000 on inferior products guess I’ll patch and get a new liner from a reputable company when it fails. Won’t get anything from them again.

"Every time I try to order from them I…"

Every time I try to order from them I get a back order that keeps getting extended. Then, they cancel my order. Would be nice if they would send you something comparable and honor the price of the product they cancelled on you!

"2400 Blue Solar Cover"

Called in to order a solar cover as we are close. It wasn't in stock so they got one shipped to the store. My wife went to pick it up and brought it home. I looked at the receipt and found I wasn't charged sale price. Called store and they said to bring in receipt & refund the difference. Great! Now for quality of the solar cover, I bought the 2400 blue solar cover the middle of the line, what a piece of junk. A 7yr. guarantee but not against rips. The bubbles are maybe a 1/4" in diameter so not a very good insulating factor. The plastic is so thin I'll be surprised if it lasts a year.

"My go to for pool supplies!"

I have been a customer for the past 10 years & I am very happy with my purchases from this company! The fast shipping is the best! They have a great assortment of products at reasonable prices. My last purchase ended up being the wrong part but customer service was very helpful in guiding me to find the correct one. I will continue to use Dohenys for all my pool supplies!

"Shiping issues"

Placed an order Fri and was told it would arrive Tues. Did not arrive and when I called they said it was an error in the warehouse. Talked to Mgr and told me the warehouse had IT issues and it would ship by days end which was 3pm EST, I didnt even talk to her until 345pm EST. I asked where it was coming from and she was not sure but told me warehouse had IT issues, hmm. If it were to arrive today it should have been shipped Mon. I asked to expediate shipping and was told they do not have that, asked for credit towards my payment and told they cant do that either. Ill be curious to see if or when I receive it

"Pump lasted maybe 5 months …"

In May 2023 I bought a filter and pump from them. Its now June 2024 and the pump stopped working. I'm from Buffalo NY we only use our pool maybe 4 months out of the year and the pump already stopped working. I called them to see if they would work with me and they said no you have to just buy a new pump. I will not be buying from them again such garbage product.