"Will NEVER use this company again"

I've never had such a bad experience purchasing a product online. The product came with a broken lateral. They then wanted me to send the WHOLE unit back. Luckily my pool guys were able to find a new one and saved the day. But wait, they take the plastic off the base of the unit and there's a HUGE crack in the filter. So, I call on Monday and they say they are going to send a replacement back. By Wednesday, it still says label created in Fedex. So, I call again and the foreigner that I speak too says they will send another replacement out. Never got an email with tracking. I'm thinking there is no way they could not send it twice so I wait till Friday and nothing comes. I then call again and finally get a customer service agent in the US. She was somewhat sympathetic and nice. She then sends out another replacement, calls me back with the tracking number, and I receive a new tracking number in my email. This is Friday. All weekend the tracking still says label created. Now I'm really starting to get pissed. My pool is turning green and we can't use it in the middle of summer. So, I called her again yesterday and she apologized and gave some excuse. They then say they are sending out another replacement and send me the tracking number. ONCE AGAIN, it still says label created almost 24 hours later. I will NEVER shop with this company again. I now have to order from Leslies and then when I get that box (because the other one was thrown out) and return this defective product. If you go and read their BBB reviews (which I should have done first), you would never shop with this company again either.

"Excellent Customer Service!!!"

We've been using Doheny's for our pool products at Marina Village for a couple of years now, and we're so glad we made the switch! Recently, there was an issue with one of our orders. I called and spoke with a customer care representative who was unable to assist me directly but quickly transferred me to someone who could help.

That amazing person was Veronica Foster. Ms. Foster swiftly reviewed everything, developed a game plan, and executed a new order for me—all while we were still on the phone. Customer service like this is hard to come by, and I'm grateful for the competent staff over at Doheny's!

Their pricing always seems to beat the competitors, and with customer service like Veronica's, Doheny's is truly a standout. Thank you again, Veronica, for taking excellent care of your customers!

Your friends over at Marina Village.

"Joanna Karis is an outstanding asset!"

Joanna Karis is an outstanding asset to Doheny. She took time to hear my concerns and offered great suggestions from measuring my pool accurately to ordering the perfect liner, trim, gaskets and step kit. She was very patient as I must have called and emailed her at least 10 times and she was always helpful and friendly. She gave me the reassurance I could DIY my liner and do it better than the local vinyl liner installer and I saved a ton of money and have the satisfaction of doing it myself. A positive experience all starting with Doheny and Joanna Karis. So glad Doheny made the liners available for purchase and great specialists (Joanna) to answer stressful questions. I'm so happy with the results. I would tell anyone needing to replace liner to call Doheny ask for Joanna and do it themselves.

"I would give them a -10 if possible I…"

I would give them a -10 if possible I ordered 50# chlorine 3 in one 3" tabs. Over 30 of them are broken and crumbled. Can not use this in my pool! The same thing happened last summer but I put up with it. Now, a year later the Same problem with No damage to the shipping box or the bucket. I see reviews now where many others have the same issues. Thhe "customer service" or lack of rep told me they could Not offer a refund but would send me a return shipping label and once they recieve the product they would send anothe 50# bucket. So I ask what if I have the same issue and she told me they would send another replacement then also. I ask for a return label and refund. No, we can not do that. So If I wanted to be dishonest and not honorable, I could do this several times to make them pay a Lot of $ for shipping cost. However, I am Not like that. So Now they have lost another customer. When I ask to speak to a manager I was told by the rep Not a manager that this is all they are willing to do. So now I have to lift this 50# bucket up again and take it almost 20 miles to send it back. I had Massive spinal surgery a few months ago and not to lift over 15 #s. Thanks a lot Doheny's because my wife can not lift this. Beware of this co. I Never buy from them again. When I told the rep I was doing this review, I was informed ok do what you must instead of how can we make this right. You know, in all my time working for customers as a carpenter/builder/plumber/electrician, I always gave them a written promise that within 90 days if anything

"These guys stated that my order would…"

These guys stated that my order would be delivered on the 4th. It is the 5th at 5 PM and they claim it will be delivered today. They are very unreliable and over charge for shipping. Don't use them.

"Deceptive shipping information"

Deceptive shipping information. Charges for and shows shipping FedEx, with 3-4 day delivery, then actually ships usps with 8 to 10 day delivery.

"Never delivered or even commit to a…"

Never delivered or even commit to a delivery date. Charged my credit card without shipping. It was a hard charge, not a holding of funds.

"I purchased a Hayward Wanda the Whale…"

I purchased a Hayward Wanda the Whale cleaner for my above ground new pool . I received it on June 15 . We tried to use it on June 18 . It went about 3 feet forward and stopped moving. I called Doheny on June 19 . I was told that a fed ex return label was being emailed to me . I have repeatedly checked my emails and in the junk. Here it is June the 22 . I have received nothing . I was willing to send it back and try a new one . At this point I just want my money back. You can rest assured I will not purchase anything else from this company!!! Not Ever !

"We ordered a pump at the end of the…"

We ordered a pump at the end of the season 2023 after our pump died. We received in October 2023 and put it on the shelf as the season was over. In June 2024 we took it out of the box and set it up. It would not fire out of the box. I then ordered ordered another pump from them so our pool would stop turning green. After receiving new hayward pump instead of doheny they would not take back the defective doheny one back because we did it in the wrong order. Who would have thought a brand new pump would come defective. Avoid this company!!!!

"I would rate it no stars if I could"

I would rate it no stars if I could. Worst customer service I’ve ever had. I ordered Zeron paint for a pool, they sent me the wrong item. Fine, people make mistakes, I get it. I called their customer service and had it corrected and immediately shipped back the item they sent me in error instead of the paint. They didn’t ship my paint. I called 2 days later and couldn’t get an answer. 3 days later I find they hadn’t shipped the right item yet. No urgency about getting me what I need, no compensation, would not overnight to correct the mistake. Even as I write this I’m still not sure they shipped it. Keep in mind this isn’t normal paint, this is 144 dollar per gallon paint. Use any other company besides this. They will take your money but they don’t care about getting you what you need.