"Great value, with knowledgeable customer service "

Trained customer service rep(Zack) made it easy to order the correct pump. Much better selection and price than big box stores. Received quickly. I highly recommend!!

"After spending $2500 on supplies to…"

After spending $2500 on supplies to paint my pool, Doheny’s lost/misplaced the critical Prep Solution on two separate occasions.
After waiting over two weeks for two failed orders, Doheny’s advised me that my order was back ordered and could not advise on a new delivery date.
I contacted a different vendor who delivered my order in two days.
Doheny’s customer service was very unhelpful and showed no interest in resolving their challenges. On three different occasions I asked to be connected (or receive a return call) from a supervisor capable of empathetic understanding and problem solving. My request went ignored and unanswered.

"Don't do business with these jerks!!!!"

Don't do business with these jerks!!!!! In 2022 I spent over $2,000.00 dollars with them ordering a new pool liner and accessories. Pool liner arrived damaged!!!! Waited for another liner but never received accessories. Had to file credit dispute to get it resolved. On Monday June 3, 2024 I placed another order with them. Eight hours later I get an email telling me my order had been canceled because of my previous credit dispute!!! Don't do business with these rude crooks. Customer service does not exist with these folks only care about making a dollar!!!

"RIP Doheny’s family name "

Not even a full year of use - just had to BUY another lid - The out of country call center is abominable. That decision will cost you far more than the cheap labor- and speaking of cheap - the filters are a disgrace to the Doheny’s name / they have become synonymous with cheap/ poorly engineered/ and direlect

"Received a catalog offering 10% off on…"

Received a catalog offering 10% off on purchase. Web site will not recognize or honor promo code. Emailed Doheny's twice. No response. Will not order even though they have low prices.

6-11-24 Doheny's pool responded and was helpful in responded. Will give them another chance.

"Great products"

Great products and great prices shipped in a timely manner!!

"New pump replacement in less than a week!"

Ordered a new unground pool pump from Doheny's and was pleased with price, timeframe etc. but pump died after two months. I contacted service on a Saturday evening and received a reply next day with a FedEx return label and instructions. Once I dropped off pump at FedEx, they shipped a replacement. Less than a week to get a pump replaced and working perfectly. Bravo!

"Horrible Administration "

I spent over a grand online at this store. They first provided me with a $10 off coupon code that wouldn't work. The after I made my purchase, I couldn't log into my account to review my order. After contacting customer service about not being able to access my account, I was told to contact customer service. What? That's who I just contacted. Then they provided me with tracking numbers that FEDEX could not find. I have no idea if or when I will be getting my purchases. I do not recommend this company, and I personally will never buy from them again.

"I’ll give Doheny 1 star for answering…"

I’ll give Doheny 1 star for answering the phone.

Other than that speaking with customer service and a supervisor only to find out that the company does not stand behind the products they sell.
Warranty or no warranty.

After all isn't that the American way ?? 

They sold us a winter pool cover that was made of poor quality material and it ripped within 2 seasons of mild weather. Came with a 12 year warranty.

Doheny blamed the manufacturer and when I asked for a phone number for the manufacturer, they said it was manufactured overseas and they did not have a phone number. 
The DEI warranty company also gave us every excuse not to except poor quality material as the reason for the cover to fail.

After going back and forth with phone calls and emails only for Doheny to offer me a 20% off courtesy discount to purchase another cover from them ???

Thanks but no thanks.
We will not be doing business with Doheny again.

"Ordered a Doheny harris 1.5 variable…"

Ordered a Doheny harris 1.5 variable speed pool pump with 1.5 inch internal female threading. Called.after I saw the picture after check out.
Told the Doheny customer service representative that it was not the
unit I wanted, but the representative assured me it was.
Call again to cancel and was told that it was at the warehouse being processed for shipping and could not be canceled.
The unit arrived and upon opening it was the wrong unit.
Call customer service again and basically was told I Ordered and I would have to pay to return it.
I cannot use the unit without re-piping my entire pool filter system.
I will pay to have it returned
I will wait for my money to be refunded if ever
I WILL NEVER PURCHASE ANYTHING FROM DOHENY EVER AGAIN.
2 stars only because it came quickly
Anthony