"Simply terrible!"

As a director of a web company, I know what works and what doesn't when selling on the web. The site is great, they help you choose the best light, they make it so simple that I would argue why you would go anywhere else... then the problems started.

My order was placed June 7th. It is now July 8th and still no products!

Twice they claim it has simply got lost. Now I am prepared to give them the benefit of the doubt on this as it can happen although twice is very unusual. Then I get told they will do recorded delivery.

I phone back a few days later and there is no renewed order. So I order again. They say it is recorded and I will have it by the wednesday. It didn't turn up. They said there was a delay and the item wasn't in stock blah blah blah but now it is.

I have now received my first email confirmation that the order has been shipped which now makes me doubt it the first 2 lots went out at all. I was supposed to receive it by Friday (5th July) still no delivery. It is now Monday and there is no tracking on the royal mail tracking info.

For those that ask why I didn't just cancel is simple. Each time I was led to believe it was on its way. I lead a busy life and the thought of cancelling, going somewhere else to buy and then having to go to the post office to return unwanted items really doesn't appeal to me. So all in all a total disaster and whether lost or because of items out of stock, they have led me on at every stage and it is still not resolved.

Suddenly, the great web site seems majorly insignificant!

"The staff will tell you what product is suitable for your purpose, not what would cost you the most."

I'm new to this lighting my home with LED lights. There is so much to choose from and to do the job properly you need to have some understanding of what Lumens, Watts, light temperatures in degrees Kelvin and fitting types are all about. Or you can talk to someone from Light Rabbit, give them an indication of the what and where for the LED lights and they will do their best to advise you of the most suitable lamps to do the job. If you don't like what you're sent you have 28 days to return them for a full refund. You can't say fairer than that!

"Great choice and "Brilliant" service"

Following helpful advice from Pawel I bought some LED spot lights to replace the dire low energy bulbs in a new build flat back in June 2013. They have made such a difference offering instant and really effective illumination. Unfortunately one recently failed prematurely so I contacted Light Rabbit to ask about a replacement. Much to my surprise and to my delight, Pawel immediately dispatched a replacement free of charge. This is exceptional customer service and the reason why I will continue to use Light Rabbit to meet my lighting needs.

"Simply the best LED"

I have used lightrabbit to do my old house and now that I have moved have redone the house in LED bulbs - brilliant service.

"quality"

very helpful, very speedy delivery, very affordable quality & very happy customer.!

"1st class service"

I had no idea about the right bulbs to replace with LEDs, so I rang up for some advice. V. Good service from advice to delivery. I would highly recommend them.

"efficient"

Fast delivery and good product

"Deliver exactly what's shown and quickly, too."

Items ordered have fulfilled expectations, and work well.

"excellent service 'LIGHTNING' delivery."

great product delivered quickly at good price.

"Excellent deal"

Excellent deal good value on the bulbs ~~~~ but the advertised free LED torch with every order did not arrive. Disappointing