"Beware this company is not trust…"

Beware this company is not trust worthy!
I agree whole heartedly with everything stated in the previous review 1* from Johnathan Selby so no need to repeat it all. I purchased 9 LED bulbs (LIGHTWELL rubbish) from them about 2 years ago and up to present 7 have failed! I registered for a 5 year warrantee. They have now gone back on this and refuse to honour it. They are still advertising a five year warrantee. This is misleading advertising.

"No longer honouring warranties as advertised"

I've used this company for several years now for energy efficient lighting however recently I had need to call upon the five year advertised warranty on two year old the lamps (flickering on and off), however I was directed to a terms and conditions page which stipulates 18 months which is contrary to the marketing five years on the product details information. There was no exchange just a simple no, and other replies go unanswered, which included screenshots of the product page as it was when I bought, and again today, still marketing five years. Clearly false advertisement. I have had other lamps replaced previously that were in excess of 3 years old, so this looks like a new policy they're trying to enforce, possibly due to an influx of failures. I'd advise anyone to steer clear as when you have a problem it appears this once good company will now avoid you like the plague.. you always find out their ethics and customer service when you have a problem.

Addition, some communication today 19/02/2019, basically all website changed to 18 months warranty, and apparently new t and c apply to all orders, including historic ones.. interesting transcript of chat with Pawel available, the only person I've ever interacted with. I'd still avoid due to the moving goal posts and the fact the products do have tendencies to go faulty. Other places may cost pennies more... but give better service.

"Always helpful"

Experienced a problem with trying to order LED bulbs on line today, which I had not encountered when ordering previously. My thanks to Pawel at LightRabbit for his persistence in diagnosing the issue and keeping me informed of progress via the online chat page until the glitch was sorted. Delighted to have been able to re-order the bulbs I wanted. Always prompt, attentive service, and today was no exception. Well done LightRabbit.

"What's not to like?!"

Purchased a couple of 5w B15 LED Golf Ball Bulbs and one failed after just a few days. I contacted LightRabbit who immediately shipped a replacement. This is not the first time I have had a failure with LED lamps but the supplier has never failed to provide a replacement.
A reliable, competitive supplier with great service!

"Light rabbit as a trustworthy company (with update)"

Some 4/5 years ago I decided to change all the lights in and around my house to LED, I spent almost £800. That seems like a big invertment but believe it or not I recouped the money in less that 2 years on savings on my energy bills. Yes I have had to replace bulbs but have had NOTHING but 100% success when I asked for replacement items. I think it's fair to remember that you need to ensure you are using the correct bulb in the correct setting, in my experience re-fitting electrical systems domestic customers often abuse the technology them complain then item is not fit for purpose. I say these things not as a Lightrabbit employee or flunky but as someone who understands this new technology (Lightrabbit or any other supplier) has to take the hit on these new generation technologies whilst trying to keep their customers onboard. When I started returning bulbs I read carefully, the returns polict so as not to look a complete fool, I personally sent a photo of the defective item along with the invoice. Personally, I dont remember going back a shop with an old tungsten filament bulb and asking for a free replacement (maybe some of you folks our there who were bold enough to try that one???). I should also say I realise that LED lamps are more expensive and that, im sure is down to developent technoloy in early stages of product releases as factories gear-down on old technologies whilts having to upscale for new ones. When I looked at some of the reviews I was very concerned and this is what motivated me to write this review.

I have tried lamps from other companies but found them to be no more reliable than the ones supplied by Lightrabbit. Also, I found their customer services to be inferior to my experience with Lightrabbit.

I can, with my hand on my heart and with all honesty say I have NEVER had any issues with this company. I am sure that someone in Lightrabbit HQ will be scoping these reviews and will, I'm sure have some input as to why this is occuring.

Update since first review, replacement bulbs ordered Monday 14th January 2019, (2 days ago) arrived today. (16th). As I said above, I have had no issues with this company.

"The returns process has been an uphill…"

The returns process has been an uphill struggle. They are very obstructive over the return of faulty LED's. I wish I had read the TrustPilot reviews before ordering from them. Lesson learnt !

"Defective Bulbs and Very Poor Customer Service"

I bought 9 LED bulbs and within a year 8 had failed. Lightrabbit were good about replacing the failed bulbs but after 8 had failed including at least one of the replacements I'd had enough and requested a refund, which they agreed to so I returned the bulbs as requested and bought replacements from another supplier. However having returned the bulbs the refund didn't arrive, and they spend the next 2 months refusing to provide the refund with a whole range of excuses including, some unspecified clause in the T&Cs, saying they would only provide a replacement or credit note not refund (no use to me since I'd already bought replacements), saying I would need to return the bulbs for assessment before a refund could be considered (I already had returned them), asking repeatedly what type of dimmer I was using (implying they had failed due to me using the wrong type) despite the fact I'd said several times I was not using a dimmer, and none of the previous lower output bulbs had failed in the previous 7 years. Eventually they did agree again that they would provide a refund but there were then another 2 months of delay and excuses before the refund arrived. Excuses included Paypal rejected the refund as it was over a year ago, we need 2 directors to approve it and they are on holiday for the next 2 weeks, we've sent it (when actually they had just sent the request to the director and it never got approved), we've sent it but it will take 5 working days (when actually it was stuck internally again and the payment system is instant). It took 10s of phone calls and emails from me to get them to eventually pay up which was a huge waste of my time. I will never use Lightrabbit again.

"I would stay away from these guys"

I would stay away from these guys, I bought 20, led lights 8 of which were faulty and I got nothing but excuses as to why they couldn't replace them, supplier let them down, they were waiting for custom clearance.. etc
when I asked for a refund instead they just stopped replying to emails and after 3 months I never received replacements nor refund. wont be using them again!

"Not terribly impressed at all"

Not terribly impressed at all. I originally placed an order through their website which wasn't recorded despite the Paypal payment going through fine. They denied all knowledge of my purchase and only *found it* once I opened a Paypal dispute. The bulbs duly arrived but I've now got 3 faulty ones that I'm having great difficulty returning despite being well within the basic warranty period (they say you get 2 yrs standard and can extend to 5 by registering the bulbs with them). So far I've had an email asking me what make and model light switches I'm using. I've replied and am now awaiting a response....and waiting.

"Very let down customer."

Hi have purchased from Lightrabbit for many years now and I have had issues with their website but at Easter they claimed to have a 75% off offer for Easter only and of course when i tried to order light the website would not complete the order giving a delivery option problem. Of course they were not contactable over the Easter break so I emailed them immediately after the break only to be messed around with delayed responses, stupid replies where they asked over and over to explain again what the problem was to and finally an apology email to say the offer had ended, REALLY!!! I KNOW!!!! and 'go away'. Very very let down by them. Not to return again. Keith.