"Awful Service - avoid"

Ordered 4 bulbs 5th April.
They were the wrong fitting so returned to the address supplied with instructions enclosed for exchange. Many emails later, on
30th ApriI receive just 2 bulbs! But again with wrong fitting.
LIght Rabbits response send them back again (my postage and my time) before we can issue refund.
Its now 3rd May, no bulbs and £30 odd pound for nothing.
My worst online purchase experience ever.
Echoes many of the above. Never again.

"Excellent service on faulty bulbs"

I purchased 10 bulbs in September, which I was really pleased with but three stopped working. After sending an email had a reply from Pawel. He sent replacements which I received within two days. Excellent!!

"Good value, generally reliable though quick response for faulty products"

Gradually changing the CFL bulbs in our house (with some resistance!) - products are lower cost than others and only one has failed so far (about 18 months old).

I contacted LR about the one that failed and they have despatched a replacement same day so excellent service!

I will continue to use LR for new items.

"Great value, generally reliable products, quick returns for faulty products"

Used LR at lot to change all the bulbs in our new house - bulbs aren't well known brands but are much much cheaper and only one has failed so far (out of about 20 various bulbs).

The one that failed I emailed LR about yesterday and they replied and dispatched a replacement same day so excellent service!

"Return of faulty LED bulb"

1 out of 16 bulbs failed. Reported problem 25th Feb, response and dispatched 26th Feb and arrived 27th Feb.

Excellent service, thank you.

"Replacement spot light"

One of my spot stopped working after four years, I logged on to the website, and started a chat with Pawel, I explained the problem, and within minutes my problem was resolved. The customer service is 100% Pawel is a credit to your company, will and have purchased many bulbs for Light Rabbit. very happy customer.

"Poor Quality Products & Appalling Customer Service"

Products very poor quality, much less bright than you'd expect from the specification...

Very very slow returns and refund process. Customer Services don't care. They only have a single person who can process refunds, so you better hope they are not 'out' when you need a refund, otherwise like me you'll be waiting a long time for your money back.

Oh, and they also have a habit of with-holding a little of the refund that is due.... happened to me on my first order, as well as to another customer based on feedback I've read. We both had to email asking why they held some monies back before they refunded in full.

Also, the CEO seems to think it's OK to put up fake reviews pretending to be a satisfied customer. I wonder why he feels required to do that?

AVOID.

"crap products, terrible returns service, pretend to be from Ireland"

my biggest gripe with these guys is that they list a .ie website and phone number, but ship goods from UK and thus returns must be to UK.

have placed 3 orders now. First one I got wrong, sent it back and they said they never got it / couldn't find it . because i didnt have my tracking receipt I had no claim.

last order was for light bars which i installed in the wardrobes beside my bed. they are meant to be sensor activated, but they stay on about 80% of the time with no movement (unless i have ghosts in my wardrobe)

cant be bothered paying to ship these back to the UK. will never purchase here again!

"Excellent website, service and Customer support"

I am not a business and therefore needed much information and advice about the products to be purchased. Customer support at LightRabbit was superb, providing accurate product info and advice with great patience!
The website was user friendly and accurate. Once I had placed my order I realised that I had been unable to use a discount code. I contacted 'customer support' and spoke with Pawel Gajek who immediately rectified the problem.
Later I realised that I had made an error in one of the items ordered, I had ordered Non-dimmable and needed the dimmable version. Once again, without any hesitation Pawel rectified my order.
I am just so grateful for the efficiency and care that this company provides and delighted with the quality and value for money, of the products supplied. Thank you

"Rip off company"

Rip off company Send out faulty goods tell you returned goods never arrive even though the courier company states that the goods were delivered to the correct address and supplied copy of signature, LightRabbit deny anyone of the name at the company. Told to send faulty goods to Jersey, decided not to due to Royal Mail cost, sent return back to London address given in email by Collect+ couriers. Sent recorded delivery letter to Jersey address to claim refund, letter returned to me as being refused at address. Have sent another letter to London address, if no reply then it will be court proceedings to get my money back.
DO NOT DEAL WITH THIS CON COMPANY.