"A delight to deal with"

Very helpful staff, quick postage, professional knowledge and selling great products. I look forward to doing business with them again very soon.

"Poor quality bulbs, uninformed tech support, unhelpful customer support"

Do not trust this company with your money. Buy reputable brand LED bulbs instead like Osram.

My outcome: LightRabbit have taken £140 from me and all I have to show for it is their "free" gift of an LED keyring torch.

I have spoken to three different customer service agents. The first could not explain why their dimmable LEDs did not work with my touch dimmer. The second treated me with thinly veiled contempt and kept me waiting a day for an e-mail to say she wouldn't help me. The third told me how infallible their processes were. This company does ANYTHING BUT put the customer first.

LightRabbit sent me my order in two batches. The first batch did not work as described. The second batch never arrived. LightRabbit refunded only some of the first batch, and claim that I should have told them when the second batch failed to arrive (I never even got an e-mail to say they were on their way).

UPDATE: I eventually got my money back by disputing the transaction, thanks to my credit card company, and no thanks to LightRabbit.

"Very Disappointing"

Reasonable prices and quick delivery, however as a previous reviewer mentioned the difficulties with this company start if there are any problems with your delivery. I ordered 6 led bulbs and unfortunately 2 of them were faulty. The company insisted on checking the bulbs before considering sending out replacements - when I enquired how long this might take I couldn't get a straight answer out of them, essentially being told it would take as long as it took to process the return and test the bulbs. As the bulbs were to go in to a light fitting that was part of a present I needed them more quickly than that, and in the end I had to order a further bulb from them at greater cost than the ones I'd received (as no online/multibuy discounts could be applied)- so as to have a matching set in the main light fitting - and then will send the faulty bulbs back for them to process at their leisure at a later date. I was irritated by this as throughout the implication was that I was trying to scam them. This is no way to treat customers.
I believe (but don't know for a fact) that the products I received may be being offered at the cheap prices they were because they possibly may be seconds. The 'filaments' of the bulbs are not all angled ideally - they are slightly lopsided and the glass of the bulb itself is off-center and angled relative to the thread, such that they do not all sit perfectly straight or all at the same angle in the light fitting. However that they are seconds is pure conjecture on my part - the poor construction may just be how they are at this low price point.
My annoyance with the company increased many fold when I decided to leave a review on Trustpilot only to find that it seems, judging by other reviews, that until recently their previous policy was to replace faulty bulbs asap. This change in policy should lose many customers for them.

"Tricky!"

The ordering process is good as is delivery time. Excellent customer service- so far.
However, I returned the items as they were not suitable for my intended purpose. The website clearly states the return process which I followed exactly. Sure enough, I received an email to say that the goods had been returned and the RMA status had been changed to "refunded". So I waited the 2-5 days for the refund to appear in my PayPal account. After a week with no refund, I contacted the seller to ask for an explanation. I received an email to say that I would receive the refund no later than Friday,13th November- this being over 2 weeks from the original email notifying me of the refund. I will wait until this date, although it is quite unacceptable, but I have already opened a case with PayPal and will have no hesitation in escalating this to a claim. So, in conclusion, OK if you don't need to return items!!

"Excellent service"

I ordered a load of LED bulbs probably about 12 months ago, unfortunately two bulbs blew within hours of each other. I contacted the company and received an immediate response advising two new bulbs would be despatched to me. What can I say apart from excellent customer service, will definately be ordering again and it is a pleasure to deal with the lightrabbit.

"Awesome Service"

I have just received my latest order of bulbs and one had failed to work. I went on the online chat and a replacement has been sent without any hassle. I have been ordering with this company for a couple of years now and find their prices and service truly exceptional. There are a fair few other retailers out there that could learn from these guys. Thanks :-)

"Great service"

Had a couple of bulbs that I purchased from them which stopped working, they sent me replacement bulbs without any hassle, couldn't ask for better service.

"Great Service"

One of my bulbs arrived damaged and I didn't realise until I tried to fit it to a new light fitting around four weeks later. I emailed customer service and a replacment bulb was despatched and on its way to me within 3 hours of them opening the next day.

In contrast I ordered a new pc from a different company the week before spending over £650 and it despatched after the replacement bulb and my emails to them went unanswered.

Light rabbit offer a very high level of service for the price of the product they offer. And they were the cheapest I could find Online.

I wouldn't hesitate to use them again. Highly recommended.

"Professional, reliable, outstanding customer support ! Highly recommended."

I have recently used LightRabbit on 3 occasions, buying about £300 worth of different LED bulbs. Throughout, I have been extremely impressed with the professionalism, helpfulness and reliability of this company. The bulbs (E14, B22 and B15 candles) all met my expectations and performed well - with the one exception that the B22 candles caused radio interference. I rang up LightRabbit to explain the problem and was immediately rung back by Pawel who could not have been more helpful. He arranged for the problem bulbs to be replaced by a different B22 candle (which indeed works perfectly), and sent me a prepaid label for the unwanted bulbs to be returned. Furthermore, when I mentioned that one of the E14 bulbs had failed, he arranged a replacement without quibble. Quite simply, the customer support I have received from LightRabbit has been outstanding. The billing and paperwork have been exemplary. I did have a short time to wait while some bulbs came back into stock, but they did reliably arrive on the promised date. The company clearly has a will to do well by its customers and I would recommend them to any would-be purchaser without hesitation. Thank you again Pawel for your support.

"Great after sales sevice"

I have bought led bulbs from light rabbit on a number of occasionswithout any problems. One I bought nine month ago failed and they have replaced it the same day they received my email notifying them.
It is so pleasant not having to argue to get a response. Well done light rabbit.