"Good products and great service"

I recently bought 8x 'Superior 6 Watt GU10 non-dimmable warm white COB LED Spotlights', and I am very impressed with the quality and amount of light they emit. In comparison to the 3-4 year old 4 watt high power LEDs they have replaced, the COB LED spotlights are a vast improvement. The quality of the light is much better, and they emit much more light. A lot more than the 4 to 6 watt increase can account for.

I was so unfortunate as to register my address incorrectly (100% my own fault, due to auto fill-in in Chrome), and DHL was therefore not able to deliver the parcel. I wrote a mail to costumer service, and they fixed the problem right away. I had the parcel with only a few days delay and no extra cost. Excellent costumer service!

"Sent wrong items."

I recently ordered a few LED bulbs from their website but received different product. I contacted them to inform them of this but their customer support was 'meh' if that is an acceptable way of describing it.

I could not be bothered to send the items back in the end.

"good service and products,will order more"

very friendly staff and quick response on the orders, will highly recommend this company and their LED.

"Would highly recommend without hesitation"

I ordered about £100 of LED bulbs for every fitting in the house, communication was very good informing me of despatch and how I could track my parcel etc, Parcel arrived when stated and I was pleased with the quality of the bulbs, we all want a bargain and expect the best quality, it doesn't work like that,never has,never will, I looked in all the normal DIY places and LightRabbit prices were so much cheaper that I thought the quality might be inferior,I know you can't tell what components have been used but 1st impressions were good,
Unfortunately one of the LED bulbs packed up after very little use, things like this do happen, sent an email to them and there was no messing about, I got an apology and was told my replacement bulb had been dispatched, no messing about or wanting proof and to me that is all anyone could ask for,I know there are other reviews on here that are unhappy with delivery times and products not being in stock but that's going to happen all the time with any supplier, personally I've used the old filament bulbs for nearly 50 years so waiting a few more days doesn't bother me, especially knowing the savings on the price I've made and future savings on the legacy bill.
I totally understand the annoyance of ringing helplines and waiting for refunds but I can only comment on my experience

"Great service and fast dispatch"

I was shocked to read the poor reviews - most of them seemed to be concerned about dispatch times.
What I do know is that i received my parcels within a week in Malta, which is great and below the average waiting times for postage of parcels to Malta. I suspect that the company has made some changes in their postal arrangements since the complaints were written.
The service was also great and the chat worked great with prompt answers and guidance from a very knowledgable Chris. The LED"s seem to be of great quality as well.
I have absolutely no complaints or reservations and will make another large order within the next few days.

"Great Service"

Didn't know much about LED lighting, so used the on-line chat to help me out. Chris was extremely helpful, and gave me lots of advice that avoided me buying the wrong products for my requirements.
I ordered 12 light fittings and 12 bulbs, all arrived within the delivery time scale that was quoted at the time of purchase.
On fitting the products, we discovered one of the bulbs didn't work. I emailed their customer service asking how to go about getting a replacement, and they replied within minutes saying that a replacement bulb was on it's way. That was yesterday, so bulb hasn't arrived yet.

"Great After-Sales Support"

The order was dispatched, and received, very quickly and, when I needed some help later on, Light Rabbit were very quick to deal with it - excellent.

"Quick solution to my problem"

When purchasing bulbs the discount code wasn't applied to my order. After I sent an email to LightRabbit, I received a quick response and a commitment to solve the problem. In a very short time I received notification from Paypal to advise that a refund had been organised to my account. Ten out of ten for customer service. Definitely will make another purchase from LightRabbit.

"Geat service, even when things go wrong"

We've been really impressed with Light Rabbit, one of the new breed of companies that deliver customer-focused service. All the goods have been of excellent quality and the best price found. Even more appreciated is the knowledgeable and direct sales support - technically focused, not pushing unwanted goods onto you and not passing you on to someone else.

Our last order went wrong and failed to appear, but on contacting Light Rabbit, the goods appeared next day and I got an unrequested apology and full explanation.

All reasons why we'll be back and the regular mailshots received are of interest and not a pain.

"Excellent"

Prior to ordering their online help was excellent I was able to talk to one of their advisers who was extremely knowledgeable and able to explain things to a luddite like me in simple layman's terms. The ordering process was good and when there was a delay i was informed promptly and alternative arrangements were made. All in all one of the better on line experiences I have had.