"Great experience using Bathroom Planet"

Great experience using Bathroom Planet. Order was easy enough like any other site, but delivery was pretty quick which was good considering we had a similar vanity on order from another vendor which fell through a week and half ago.

"Able to talk to someone on the phone…"

Able to talk to someone on the phone and they were very helpful.
Of the 2 items I ordered one a vanity arrived on time but was damaged so could not be installed but I have photographed the damage and they will get back to me about a replacement. The packaging of the Vanity bathroom unit was poor and the handles in the cardboard casing would not support the unit's weight so tore, therefore making it a 2 man delivery job from the truck but there was only one person.
For the second item, the Roca bathroom thermostatic tap, when I rung about not being on the delivery consignment I was told it would be a month late so I had to cancel it and order from another supplier. So unfortunately I have paid out approx £1,000 and not received any items I can install in my bathroom and my plumber is going mad. A great shame after being able to talk to your staff.

"Very important wasn’t told had to wait…"

Very important wasn’t told had to wait in all day for delivery.lost 5 hours at work.
One item missing was told l would have to wait in 3 days later,no phone calls on either delivery.No response when I said I needed
the other item the next day, I just think
once they have your money they are not bothered.

"Why such high postage?"

Price of the toilet seat was competitive. In fact the cheapest overall,I seem to recall, for a slow close. However, cannot understand why postage was over £10? Expected it to come double wrapped (or some other form of additional protection) for the high postage but nothing extraordinary at all. In fact the manufacturers box had two holes in the box when it arrived which looked like impact with sharp edges. Thankfully no damage especially as toilet seats cannot be returned. Also no two hour time slot just an all day wait. Thankfully the chap turned up just past 8am. So product price very good 👍! Postage charges too high in my opinion. Would I use again? If they have the part I need of course. Communication was good as was speed of payment and invoice.

"Simple"

Simple, accurate and fast - I will use them again

"Roca Debba Toilet Seat"

Everything good.

Arrived when they said it would. Packaged well, nothing broken, all fittings included and fits my en-suite toilet as stated.

Great service all round.

Thanks !

"New toilet"

Very disappointed that my new £300 toilet came and the fixing plate to the cistern was missing ,which my plumber has had to go and source from Screwfix so he could fit it .plus there were no caps to cover the screws that fit the toilet down and the fact there was 4 holes and only 2 screws supplied .Also the toilet seat was not of high standard .All in all not worth the money

"Very nice quality loo seat (in Stiffkey…"

Very nice quality loo seat (in Stiffkey blue)
Delivered quickly.

"All items delivered on time…"

All items delivered on time unfortunately one of the items had a problem but contacted Bathroom Planet and received replacement within a few days. Excellent service would recommend using this company and I shall be keeping their details on file.

"Non-delivery twice despite promises"

Twice waited for delivery of a bath tap and told it would be delivered on specific dates, nothing arrived, still waiting. They don’t provide tracking on their order’s deliveries so you have no way of knowing where your order is. I’ll likely avoid using this company again.