"We’ve never received the jacket"

We’ve never received the jacket! Help!

"Quality product"

Quality priducylt and made it in time for Christmas.

"5 star communication"

5 star communication! 5 star shipping!!!

"From purchasing the jacket to receiving…"

From purchasing the jacket to receiving it, it took a total of 50 days. On the jackets creator website, it says to allow 30 days for production, and 2-5 for shipping. At a maximum it should've taken 35 days. The jacket took a whole extra 15 days to arrive. I am disappointed with how much longer it took to arrive compared to the time I was told.

The company was not good at communicating that the jacket would arrive later than expected either- if I did not reach out to check where it was, I would have been left thinking I'd gotten scammed.

Luckily, however, they did respond to my emails and tell me what stage the jacket was in- the sole positive of the customer service.

"Beware before you order"

The jacket description should have mentioned that it did not have any pockets. Returning the jacket was a hassle. I had to spend a week going back and forth with customer service as to why I wanted to return it when the web site says “no hassle returns.” You even made me send an email with the tracking information showing it had been received before a refund would be issued. Very time consuming and frustrating. All could have been avoided if the description would have been more detailed. I would have never ordered to begin with if I knew it didn’t have pockets

"Expect order to come within 2 months"

At first I thought I’d never receive my order. Or any updates regarding the order, items take longer than expected to ship. I did receive my order. However products are great for the prices.

I do recommend sizing up and if you like oversized fits size up twice.

"Horrible quality"

Horrible quality! Crooked, uneven stitching, delivered dirty and with large blue stain. Extremely expensive for something I would be embarrassed to wear...

"The order process took to long."

The order process took to long. My order was placed Oct. 27 and I cancelled my order on Dec. 9 since it was still in processing stage.

"Good product"

Good product. Helpful customer service

"Miles Morales ITSV Jacket"

Now about the jacket. The jacket looks amazing but the material is lacking and their should’ve been pockets at both outsides of the jacket and hoodie. I think this site should give details on the delivery companies around the world in countries they serve and
put a warning that customs will be included upon delivery to think twice before purchasing. Even when I had prove they forced me to pay for the customs again after paying. I had to burn fuel head down to the factory which was inconvenient by the way and they never explained to me exactly why this happened. Overall wouldn’t recommend people to use this scam website. Turn around while you still can. Save your money for something better than this crap.