"I purchased the B&P/Staub sauté pan…"

I purchased the B&P/Staub sauté pan w/brass handle for Christmas. Beautiful pan, wonderful to cook with. But the handle was a little lose. Fired off an email to B&P with the deets. Alex responded in a timely manner and did what he needed to do. With in a matter a couple of days She wrote back with fantastic news of a replacement pan!! Alex professional and courteous, I wish her the best. 10 out of 10 would highly recommend. Future purchaces from B&P are already in the works. Thank you Alex.

"Thanks for the prompt help!"

Thanks for the prompt help!

"Melanie Customer Service Experience"

Melanie has been helpful, empathic, and responsive to my claim. The fact that Buster and Punch did their due diligence in rectifying my concern shows they take the customer experience seriously and care to leave a positive impact. My experience with Melanie has shown me Buster and Punch is a company that cares about the quality of their products and worth the investment for your home.

"good after sales service from friendly staff"

This is a follow up review.
The after sales team tried their best and were helpful.
The product is good.
The website and delivery unwhelming

"Excelent quality design and service"

Excelent quality design and service

"The handles are amazing"

The handles are amazing. So beautiful
The difficulty was with the online purchase experience. Transaction didn’t go through a few times due to high customer traffic when I did the purchase

"Beautiful tap and brilliant customer service"

Bought the kitchen mixer tap. Arrived with a small but deep scratch. Contacted them and they were quick to respond and with no fuss sent me a new one and arranged collection of the damaged one at a time convenient to me. Be aware that the lever doesn't stop in the upright position, as it appears to in all the photos, but goes back a further few degrees. This bothered me initially but once installed it wasn't noticeable at all. Really happy with the tap and the customer service.

"I Love the design"

we equipped our house in 2019. we have just changed two dimmer modules which seems a little early to me. they seem a little fragile in plastic. we live on an island (in Guadeloupe FWI) which can explain the early wear. that's why I rate 4 stars. and also because the delivery times are too long. UPS is not the best choice for us. it's a shame because your service is very responsive.
otherwise we love the design. 👏

"Amazing"

Amazing - product looks beautiful and delivery was so quick

"Great service and fabulous product"

Great service and fabulous product. I am replacing door furniture throughout my home.