" Trapped"

I've had a horrible experience with RingCentral. When my business was closing I had to cancel my service. After being a customer for 7 years, they forced me to pay for an additional 10 months that I had on my contract. This is a huge expense for a small business. I can't believe that they would take advantage of their customers by hiding the clause in the small print of the contract. As a busy person, I don't read all the small print. If your company has an legal and/or IT department, perhaps this service would make sense for you. However as a small business owner, I fell into the trap they set. This is not a matter of a customer service failure, this is just the result of RingCentral executing their business plan. I have been trying to close my account, which I was told on two separate occasions would be processed within 24-72 hours. It has now be much longer and I will need to contact them or the BBB to resolve this. RingCentral has had ample opportunity to resolve this. I have agreed to pay out the contract, but still they have not processed it. I will never use RingCentral again.

"Still needs improvement!"

Overall, good service, but still need to refine the application. For example, can you please tell me why you cannot delete "Teams" information in the Message folder??? Not only is this irritating, it also represents a confidentiality issue.

"struggles since the beginning"

struggles since the beginning. havent even used the platform

"Easy and suits our needs"

Easy and suits our needs, but a ton of spam and robo calls. Probably 50 junk calls per real call.

"Best Phone System we have ever had"

Best Phone System we have ever had. I only have one complaint. I own a technology company and recommend RingCentral many times, but your referral program is awful. This week alone I recommended you guys twice.

"TCR Process"

Your TCR process is horrible!

"calls are not being recorded"

calls are not being recorded

"Terrible"

Wow! I thought Telstra was bad, but these guys make Telstra look great! They have been overcharging us for 8 months. I am told via email to call a number to correct the situation, however when I call the number, the people can't put me through to the "Customer Success Team" who are the only ones that can 'correct' the situation. I'd love to decline the credit card payments, but this would mean our phones get cut off. We are very much looking forward to our contract ending so we can go elsewhere, and I would suggest others do the same to save yourself from having to experience some of the worst customer service on the planet.

"FEEDBACK TO FIX ISSUES"

Better English speaking technicians. Some of the techs have "very heavy foreign accents" which is very difficult to understand when they are explaining a process. They need to slow down and speak "CLEARLY".

Also, as a user we familiar not with the different features that Ring Central has and the steps/rules to make changes. When the tech is explaining the process/procedure to change a rule, he/she needs to explain it STEP-BY-STEP. DO NOT ASSUME the user knows what or where the button or pull down menu is located on the screen.

Ann

"As a dispatcher for a transportation…"

As a dispatcher for a transportation company, I am responsible for assigning drivers to routes, dispatching them to their destinations, and tracking their progress. RingCentral allows me to do all of this without having to rely solely on memory because it generates notes for each call. This is a huge advantage, as it allows me to respond quickly to changes in route and schedule, and to communicate with drivers and customers.