"THE WORST"

THE WORST
A joke of "customer service." My issue and the back and forth with customer service associate spanned across nearly 3 months and ended with no resolution. Ring Central should have (and perhaps did) paid an AI bot to provide the level of service this person(s) did. I'd love for you to take a look at the email exchanges and use it as what NOT to do...

"it is always bad"

it is always bad

"Too expensive and too difficult to…"

Too expensive and too difficult to cancel the service. The service isn't bad. When I tried to cancel after the first year, I was told that since I didn't tell them I wanted to cancel, I was essentially under contract for ANOTHER year. Feels like that should've been disclosed to me when I signed up. But it wasn't.

"30 days cancellation notice is a…"

30 days cancellation notice is a bullshit ripoff tactic. Everything about the way this company does business is wrong.

"Registration Process"

We initiated our text messaging campaign on November 28th, 2024, and as of January 2nd, 2025, we still do not have access. We have sent numerous emails that went unanswered and made multiple calls, receiving conflicting information from various representatives. This lack of communication and clarity has been highly frustrating and has impeded our progress.

"Has just made our job with the phones…"

Has just made our job with the phones much better!

"Very user-friendly"

Very user-friendly. Great support team too!

"Appreciate the texting features…"

Appreciate the texting features seamlessly coupled with phone features, as well as documentation abilities.

"Reliable but expensive"

Reliable - but expensive. texting is our main thing but we get charged extra?

"Absolute joke of a company"

Absolute joke of a company. Sign up is super easy…..but god help you if you want to cancel. I’ve been trying for months. Took a couple months to even hear back from their “customer experience” moron even though I kept following up.
You will never be able to cancel once you sign up it basically impossible.

To top that off they had the gall to ask if I would help transfer the numbers to another business instead. What a joke I’m not your sales person!

Aside from all this all the scammers who call you during the day are using these numbers so goodluck getting anyone to answer the phone when you try to call them from the Ring Central numbers.

This place should be shut down