"Terrible experience"

A week without internet after being a new customer 6 hours on the phone and another 3.5 hours on the web chat, then Open Reach found a fault and asked for compensation for the time spent trying to rectify things, and no service for a week total received £1.84 an absolute joke and an insult!!
now I have to upgrade to fibre at an extra cost and still have to wait another three weeks to get connected. they are not at all helpful
sign up, and they won't connect you until the 14 days of cooling off have lapsed, so there is no way of escaping this terrible service.......I'm still waiting

"Terrible customer support"

Faulty router - they won't replace. Avoid like the plague, worst customer support ever received.

"Fast customer support via their live…"

Fast customer support via their live chat, and informed me of the situation fast. Professional service.

"Prompt response"

Prompt response, resolved my problem

"Very patient with me and tried hard to…"

Very patient with me and tried hard to resolve my problem.

"A friendly willingness to resolve."

The response from Freya was quick and accurate. It was good to be treated with kindness and a willingness to resolve the query.

"I was answered by Freya and she quickly…"

I was answered by Freya and she quickly informed me that the tech team are aware of my problem and are working to clear it

"Very polite and prompt service given"

Very polite and prompt service given. Went as far as possible with the problem, gave articulate and reasonable answer.

"the promptness of live chat."

the promptness of live chat.

"Advice relevant and quick."

I hate "live chat" as a rule but this was Ok. It was a little slow to respond at first but once acknowledged the assistance was relevant and quick.