"Don't go anywhere near them"

Dreadful on all counts.

In the last 7 years we have spent around £75000 with Poole Alcock - personal house sales/purchases, and many, many business transactions.

They have steadily gone downhill in their service, communication - and support for their client

They are now so bad, I cannot even rate them. Just don't even contemplate using Poole Alcock

"Six-month ordeal with poor communication and costly errors"

Our experience with Poole Alcock for our property conveyancing was unfortunately disappointing. The process, which should have been straightforward with a cash buyer and no significant chain, dragged on for six months.

Communication was a major issue throughout. Emails often went unanswered and phone conversations frequently left us confused rather than informed. There was an assumption of knowledge on our part that we simply didn't possess, making it difficult to know what questions we should be asking. Updates on progress were rarely provided without prompting from our side.

The departure of our senior conveyancer midway through the process added to the complications. While the staff seemed knowledgeable, we were often left questioning whether we were receiving the best advice, as explanations for delays and issues were vague or not forthcoming.

Perhaps most concerning were the errors made during crucial stages of the process. Our stamp duty was incorrectly calculated, potentially leading to financial implications. More seriously, our mortgage wasn't properly closed by the completion date, resulting in us having to make two mortgage payments and incur a significant penalty fee from our building society. While we now understand this is largely the fault of our mortgage provider, our solicitor did very little to help us through this hump other than to absolve themselves of responsibility.

While we had a friendly contact who attempted to address our concerns, we frequently ended conversations with more questions than answers. The lack of proactive problem-solving and clear communication made an already stressful process even more challenging.

While Poole Alcock may have the necessary legal expertise, their service fell short in crucial areas such as communication, attention to detail and client care. For a process as important and potentially stressful as property conveyancing, we expected a higher level of service and support.

"A waste of time."

My daughter has been struggling through the divorce process, with an uncooperative husband, for almost twelve months. She instructed Poole and Alcock Wilmslow, to help move her divorce proceedings along. She paid a few hundred pounds for their services, ie. sending emails to her husband (who ignored them) and telephone calls, etc. However, this did not get her anywhere further with her divorce, so she deinstructed the solicitor in order not to pay them any more money.

"10 months and waiting for completion"

My property purchase has not completed yet and the fact that I'm still waiting 10 months in warrants me flagging this to prospective new buyers. I have had nothing but delay, incredibly poor communication, and the feeling that, as my purchase price is quite low, I'm not that important. I would not recommend them unless you're a big spender. You'll get forgotten about, or passed between the various departments they have that don't seem to communicate well between themselves.

Poor, 1of 5. Unless by some miracle my property purchase actually goes ahead in 2024... This has caused huge long term stress to me and the seller.

"Quick easy great help"

Quick easy great help. excellent service

"I had an excellent experience working…"

I had an excellent experience working with Poole Alcock Solicitors. They were professional, knowledgeable, and handled my case with care and attention to detail. Their communication was clear, timely, and the mae the entire process stress-free. I felt well-supported throughout, and their expertise resulted in a successful outcome. Highly recommend!

"Support in settlement agreement "

The staff were very supportive, quick to answer and they made the process very straightforward.

"Friendly"

Friendly, helpful and efficient service

"SYMPATHETIC,KNOWLEDEABLE AND CONCLUDED MATTER THE SAME DAY "

VERY KNOWLEDGEABLE, SYPMATHETIC AND EXCEPTIONAL SAME DAY TURNAROUND

I CONTACTED POOLE ALCOCK SOLICITORS FIRST THING ON A MONDAY MORNING FOR A LETTER THAT HAD TO BE ACTIONED THE SAME DAY.

FROM THE OFFSET JACKIE WHO WAS MY FIRST POINT OF CONTACT WAS VERY REASSURING, LISTENED TO MY CONCERNS AND SENT THE FIRST EMAIL WHILST I WAS STILL ON THE PHONE.

KELLIE TOOK THE LEAD AND WITHIN THE HOUR ALL THE INITIAL PAPERWORK WAS IN ORDER.

I HAD MY MEETING WITH JAMIE A FEW HOURS LATERS AND MY MATTER WAS CONCLUDED.

I CANNOT RECOMMEND THIS FIRM HIGHLY ENOUGH

IT IS NOT JUST A MATTER OF ACTIONING DOCUMENTS FOR THEM ITS A MATTER OF ENSURING THAT THEY DO THE ABSOLUTE BEST BY THEIR CLIENTS.

NOT WITHSTANDING ANY OF THE ABOVE THE FIRM WERE ALSO VERY COMPETITIVE.

"Quick and professional service…"

Quick and professional service…