"A shambles of a company run by…"

A shambles of a company run by amateurs. From one debacle to another when using this company to purchase our new home. We went with these as they were local, but not the cheapest, big mistake. Incorrect paperwork, don't listen to instructions, send out final settlement invoice then follow with further payment requests later due to forgetting to add charges. Send out important legal documentation without prior communications, not tracked or signed for, but standard second class, in a cheap envelope that was torn completely open during transit, we were lucky they arrived complete. Constantly chasing them, their internal comms are useless. Stay clear of these circus folk, and save yourself stress and time by going else where.

"Professional"

Professional, honest, helpful, knowledgeable, great experience with Poole Alcock

"Excellent service from the very first…"

Excellent service from the very first contact. Knowledgeable, empathetic and super efficient. I cannot recommend Jamie Riseley enough. Thank you.

"Breach of Rules of Conduct"

Without Prejudice

They told me to accept any deal offered by the other side and then claimed they never said that. I have witness statements and medical evidence that proves i do not lie. In others words they lied to me breaking my trust.

"James Williams and team did a fantastic…"

James Williams and team did a fantastic job with our house purchase and sale. It was a challenging experience, due to external factors not related to Poole Alcock resulting in us exchanging and completing on the day of the move but James and his whole team stepped up and got it over the line, he even messaged me at 8am on the day of the move to tell me he was in, and on it.

I would recommend Poole Alcock without doubt. When something (or multiple things in our case) go wrong, you need a firm who can step up to the challenge like they did for me.

"Lack of Attention to Detail"

After I lodged a complaint there was a flurry of activity, documents that could have been actioned months prior (having paid Poole Alcock in March 2024) were suddenly sent to me. Unfortunately the property address was wrong, and the case was mixed up with another client. Very poor show.

"DISHONEST AND NOT TRANSPARENT"

DISHONEST AND NOT TRANSPARENT
I employed this firm for a post-nup and agreed a fixed fee - I checked three times that this included everything and that I wouldn't be charged extra.
We amended the post-nup four times - it was amicable so I requested very little in the way of advice, all amendments were tracked so incredibly easy to check. Every transaction was done via e-mail, if I rang I was told I had to make an appointment for a telephone call and my solicitor was unavailable for the next two weeks. Emails took an eternity to be dealt with. Eventually I stopped requesting them to make amendments and my husband instead instructed his solcitor to make the amendment and send to mine only to check - which still took an eternity. When we got to the final draft my solicitor told me she shouldn't review and sign it without further funds because we were outside of the fixed fee contract which covers only the 'original' document. There clearly is no original document until one is drafted and nobody agrees the first draft of a document of this type!! They eventually gave me a reduced figure but nonetheless I had to pay an extra £700 over and above the fixed fee. And they were not so slow in chasing the outstanding amount!

"I DO NOT recommend"

I do not recommend using this solicitor. They are so unwilling to help or answer any questions. Difficult to communicate with, I bought my flat and moved in 7 months ago and there’s still things they haven’t sorted and provide me with absolutely no updates. I constantly have to chase everything as they are not proactive and when I email with a simple question I don’t even get an answer. They are unbelievably unhelpful and don’t seem to actually care about the clients. I wish I had paid more and used a more competent solicitor. Also, I only received any sort of contact from the actual solicitor once or twice the whole process it was all done via their admin team which is fine, but when I asked legal questions I never got any answers as I wasn’t able to communicate with the actual solicitor! Just stay away if you can help it!

"Dishonest conveyancing solicitor"

They never seem to "receive emails". Whenever you try to check up on them or reply to any of their inquiries via emails they will just ignore it, and they keep saying "we haven't received your email" when we call to confirm. I send emails through a work email address where I have hundreds of messages coming in and out every day and nobody has encountered scenarios where they fail to receive my emails. You have to email them at least 3 times and keep calling them every day for 3 days (often with them not picking up calls) in order to get a response. The worse is they reply in seconds when the estate agent check up on them and say "unfortunately we haven't received any reply regarding XXX from our client". I HAVE SENT YOU THE REQUIRED DOCUMENTS WEEKS AGO AND I SENT IT MUlTIPLE TIMES IN CASE IT GOT LOST. As clients we understand and even expect that you have a lot to deal with and take time to process an individual case, but can you just be honest about it? It's so stressful to work with them when one has to remember to follow up on every piece of information countless times otherwise they will never reply, and they just brush off their own responsibility easily so in the end the other parties just kept chasing you instead. We almost lost our purchase, the seller & agent were questioning our commitment, though in fact it was their fault the process is going slow! Not worth the service consider their pricing!

"Non-professional service and carelessness for the conveyancing services"

We made a property buying and use your company for conveyancing. The conveyancing team has made a very careless mistake for submitting wrong selling price to the HM Land Registry for registration. We requested them to fix it and revise the record for the correct property selling price in HM Land registry. They just change passing this problem to different people to handle and forward or resend the wrong document to us. The problem has still not been fixed after 11 months from our initial request to their conveyancing team for correction.