"I will never use this company.Poole Alcock ."

I will never use this company.
They have little experience about some aspects of law .
Users be careful !
When a client is suing the law firm that is supposed to advocate for them; what does that say about that firm.
Lots I can write about Poole Alcook .

"Do your own local search"

Don’t rely on this company to do a complete local search. They use a company in Scotland and don’t check the council’s granted planning permission instead advise that you as the client could have done it ourselves! Also beware if a developer is recommending them, choose your own

"Don’t use this company would be my…"

Don’t use this company would be my advise. We are the vendors and still waiting on completion over 2 months later. They often won’t take phone calls from our solicitors who has tried to establish the reason for the delay, and when they do respond they contradict and back track when all we want is an open and honest explanation of what is going on. We are in the verge of losing our sale and relisting our property.

"Lack of Urgency"

We have been left extremely frustrated by the service we've received from the James Williams team during the current sale of our property. We have experienced a lack of clarity on timelines with no progress for weeks on end. We've now surpassed our original target deadline by a month and have no idea how much longer we will be waiting

"Check the costs carefully"

I was asking for help with an uncontested, amicable divorce. I had a short, initial phone call and was allocated a solicitor from the Folkestone branch. I was then advised that someone, not the nominated solicitor would call me. I assumed this would just be a fact-finding call and was very relaxed with the process. I was encouraged to give full details, which I did. This call cost £294.
A couple of follow-up emails to my wife's solicitor for some figures cost £42 each.
An email with a summary of my phone call and some legal information documents and some forms to fill in cost £126. In fairness to the company, they did send a list of costs associated with their contact with the client and they charge £350+VAT per hour for phone calls and £35+VAT for emails. The calls are charged in 6 minute blocks, so minimum charge is £42 for a call, £7 a minute!
I have challenged the costs, saying that had I realised the phone call would be charged, I would not have proceeded with them, but I have been met with a solid rebuttal of my claims as I did receive a free consultation call first. I suppose it's a case of buyer beware.
I have now closed my file with them and have paid a total of £546 for one call, 3 emails and a letter, phew!
Are they any worse/better than other solicitors, I'm not sure, but with my new solicitor, I am asking for any contact to be prefaced with possible charges before I proceed, and I am doing so with great caution from now on.

"Punctual response to a walk in request"

Punctual response to a walk in request

"Were not transparent enough about…"

Were not transparent enough about costs, service (an contested divorce) too far too long. Expensive. Didn't take my complaint and the end seriously. Credit control team are vicious and unprofessional.

"Alsager Office Staff Very Helpful"

Dealt with the Alsager office a couple of times recently and always found the staff there extremely helpful, friendly and approachable.

"Very slow. Expensive. Do not respond to calls"

Was assigned Victoria as my solicitor.
I have been waiting for over 16 weeks now since I started the process of buying a relatively newly built flat which is still under warranty. I still do not know when I will be exchanging contracts.

The receptionist always says that the team is busy whenever I call then for an update, take my number and then never call me back. Have to call over 5 times to be able to talk to anyone for the solicitors time. They blame the sellers solicitor for delaying responses, but when they respond to enquiries, poole alcock takes 2 weeks to even review the responses and don't even return phone calls during this time.

I had to extend my tenancy 3 times every month as it keeps getting delayed every single time. Would not recommend this company to anyone.

"Great communication and kept fully…"

Great communication and kept fully informed.