"Helpful people"

I have been dealt with at every stage with courteous efficiency. All the issues I raised have been attended to. They have done what they said they would do when they said they would do it.

"Greener Energy Group have been…"

Greener Energy Group have been excellent in their installation of our solar panels. They overcame any minor problems with ease. I would not hesitate to recommend them.

"VERY QUICK AND CLEAN AND TIDY JOB."

VERY QUICK AND CLEAN AND TIDY JOB.
SCAFFOLDERS DID LEAVE SOME PERSONAL EFFECTS AS WELL AS LITTER.

"Generally a good experience"

I’m very pleased that I used Greenerenergy for my solar panel installation. There was excellent customer service throughout from the initial consultation through to post installation feedback. The panels with the bird proofing look much better than I was expecting. The system is working well and I’m finding the phone app very useful. So why not 5 stars? The panel installers turned up and did their job then just drove away without a word to me. The electrician did an excellent job but it would have been good if he had offered to clean up when finished. Also why was the handover so rushed. I was left thinking, ‘wow what happened there’ as he too disappeared in a cloud of dust with his colleagues.
Not to worry.. I will definitely recommend. Thanks

"Solar panels and battery"

We installed solar panels and a battery through Greener Energy. The energy surveyor was very knowledgeable and provided verbal and written guidance in terms of our options. The office staff walked us through the Scottish Government loan application at each step. The installation took one day and the installers were professional and took a lot of effort to ensure wires were hidden, the house was left tidy and we understood the operation of our new system. The solar panels were providing electricity to our home and charging our battery before they left. All in all a good and easy experience.

"Thomas was very helpful"

Thomas was very helpful with filling in the Home Energy Scotland loan paperwork online.

"Very disappointed with Greener Energy; they promised energy savings that never materialised."

Very disappointed with Greener Energy, they are only interested in selling the product. My experience with after sales has been abysmal. I wrote to them in November 2022 detailing a number of concerns which included;
Why does Greener Energy not clearly and honestly explain its process/timelines
during its initial sales pitch?
 Why does Greener Energy not provide sales staff who have the technical knowledge
and experience to provide clear and accurate information from the outset?
 How did an expected £10,609.43 saving reduce to exactly £0?
 When factoring in the cost of installation and annual servicing costs, what is the true
running cost over 7 years compared with my previous system? (I was previously
paying £192 annually for servicing my old system).
 Why was I not told that the heat pump system does not work in the cold winter
months.
 Why did an expected installation date for Christmas 2021 end up not going ahead till the
second last week in March 2022?
Why does no one ever call me back?
 Why was no inspection undertaken at the end of the installation to make sure that
the system was installed correctly?
 Why has Greener Energy left us without heating for 4 weeks?

I'm still waiting on a reply to the above despite asking for this on a number of occasions. Since the above issues,the system broke again down leaving us without heating for 6 weeks in Jan/Feb this year eventually Valiant came out and let me know the system could not be repaired by them as it had not been installed correctly, there was no access to the service panel, also there had been no antifreeze added to the system when it was commissioned.

Whilst everyone in Greener Energy has been personable and polite, I don't want to have any more dealings with them, from my perspective, they have demonstrated that they don't have the capacity or interest to provide support when things go wrong and they go into silent mode when you try to get help.
**********************************************
Oh dear, no apology and going on the attack instead of accepting responsibility and demonstrating some learning; speaks volumes about the culture of Greener Energy. Let’s look at the facts here.

Fact – I have hung up on you once; this morning. There was one previous call where I ended the call asking Greener Energy to respond to my complaint in writing.

Fact – you have not responded to my complaint in writing as I have asked, this was sent to Greener Energy on 29 November 2022; I have not waited 13 months to raise my concerns.

Fact – I was told the system would be installed by Christmas, although there was a slight delay with the government loan scheme, I sent you an email on 30 December 21 to let you know all was approved. I agreed with Greener Energy that the system would be installed at the end of January 22 and at that point I was told nothing could be installed until a site visit had been completed, further delays meant the system was not installed until end of March.

Fact - I was told the system would save me energy, I have yet to see any saving, though I appreciate there have been a massive increase in energy costs, I should have been told that the system does not work in the cold winter months as this is when I use most of my energy for heating.

Fact – I was left without any heating for at least 4 weeks

Yes, I accept responsibility for not paying Greener Energy well past the payment due date, I did so in the hope that someone senior would respond to my complaint in writing. I was reluctant to pay for a system that in my view is not fit for purpose; I did explain this to your staff every time they called to ask for payment.

I cannot recall being rude to your office staff and apologise profusely to your office staff for any upset I have caused. I accept I have been frustrated, especially when there was no heating for many weeks in February / March this year. My frustration also stems from a lack of any written explanation to the complaint I have raised with Greener Energy.

"Great product, installation and services"

Mike, William and Paul installed solar&battery at my home in April 2023. The guys are very professional, work safely and delivered the installation without any issues. Very impressed with the performance of the solar as well with the battery which was perfectly set up to produce when the sun doesn't shine.

"PV / Battery and Hybrid ASHP install"

All done on time and as arranged.
Site installations teams were very good.

"Third time is a charm…"

After two false starts and time spent waiting for an engineer not to turn up, the third attempt ran like clockwork.
With a call to let me know he was half an hour away and just to check we were in, the engineer promptly arrived as expected and was soon getting stuck into the service efficiently.
Glad to say all went well and thanks to the team for sorting out the issues. Let’s use the third attempt as the gold standard and make this the norm for future.
Thanks again GreenerEnergy