"The rug I bought was true to its online…"

The rug I bought was true to its online description. It was fit for the intended purpose. Delivery was prompt.

"Fantastic customer service"

Fantastic customer service, and a good range of products BUT I really don't like that there are no change of mind returns. With rugs, it is really hard to know if they will suit a room until you have it in there. I returned my purchase in less than 24 hours because as soon as i put it on the floor, I knew it didn't suit but could only get store credit as there were no others I liked in store.

"Great friendly service"

Great friendly service from the staff at Rockhampton store. The rug we purchased is beautiful quality and looks terrific in its space. Thanks for the attention and help.

"The lady who served us was just lovely…"

The lady who served us was just lovely and the rug was a very good price

"I had a very good experience in this…"

I had a very good experience in this shop and the girl was very helping. She did Ana amazing job for me

"Thomas was a wonderful help for me…"

Thomas was a wonderful help for me today when I was purchasing a rug and he gave me great prices on what I needed. Please shop here as the service and prices are excellent.

"I walked into the West Ipswich store…"

I walked into the West Ipswich store looking for a rug and I knew what colours I wanted and Jacinta found the perfect one for me. She was so helpful, professional and friendly. I would certainly recommend to anyone to buy from Jacinta at the West Ipswich Store.

"Very Happy Customer"

After searching online for a new rug we settled on a new collection available at Cyrus Rugs. On visiting the Ballina store we received excellent service from Alex who showed us a selection of rugs. He allowed us plenty of time to make a final selection and placed the rugs on the floor so we could see how the colours display a little differently. Alex was always polite and didn’t pressure us into making a quick decision. He also informed us of store policies which would have allowed us to trial the rug in our home for 24 hr return or 7 day change of mind store credit. However, we are very happy with our selection which complements the decor of our room.
A big Thank you to Alex for his professional customer service and friendly and polite manner.
Marilyn and Garry from Yamba

"Staff was very helpful and the whole…"

Staff was very helpful and the whole buying process was very easy

"Jacinta was absolutely fantastic with…"

Jacinta was absolutely fantastic with her service.
I entered the store completely confused on what I needed. She immediately approached me and showed me a range of rugs that suited best for my home.

Thank you Jacinta!