"Clearly a service experiencing a wide…"

Clearly a service experiencing a wide range of reviews. Some terrible, others, like mine favourable.
I booked the executive car service to and from Heathrow. Our pick up was on time despite the early hours, 03:30am and despite motorway closures got us to the airport in good time. The return was similarly faultless. The driver sent a text message, while we were still waiting for our baggage to confirm his location within the airport arrivals area. He was easily spotted once we exited the arrivals area. Both cars were Mercedes, very clean and the trips could not have been better.

"Problematic taxi service "

Absolutely terrible experience with this booking platform. This wasn't the first time, either. On July 23rd, I booked a taxi for 14:00, planning to feed my kids before heading out. However, the taxi arrived at the airport as soon as our flight landed. How can travelers exit the airport immediately? They then charged me £20 without a valid parking ticket.

In a previous instance, they messed up the car type. I had booked an estate car but was sent a compact SUV. They claimed an estate can't take four pieces of luggage. This is utterly ridiculous. Travelers are already tired and stressed, and this service only adds to that stress.

If you want a safe and smooth journey to or from the airport, avoid this taxi service at all costs. Final cost to your card would be more expensive than other platform.

Booking ID: OTS-S20240622191802-963919-4006068

Never recommend this taxi booking platform.

"DANGEROUS COMPANY"

DANGEROUS COMPANY. We booked from Heathrow to Chelmsford on the 14th June. The most dangerous driving I have ever experienced. Driving was erratic and once we were closer to Chelmsford thought it would be good to drive at speeds of 110mph on a road known for deer jumping out. We had to shout at him to slow down which he eventually did. Once we were safely inside the house he text me apologising that he scared the passengers, later deleting it as obviously that was admitting that he was in the wrong. If you want a safe journey home and not feel you were in a death race DO NOT USE THIS COMPANY

"FILTHY worn-out taxi, badly driven "

Ordered a meet-and-greet service from MAN airport, for a journey home after a work trip.
Driver showed up at arrivals on time and all good there -- but here endeth the positives..
Loaded my case into the boot, which looked like it had been used to carry building materials - no joke or exageration - absolutely filthy with crumbs of rubble, dirt and even glass - and set the scene for the low quality ride that was to follow.
Rear seats were visibly dirty: big white water stains on the black covers. Cabin was dirty all over - everything ! Really I can't remember being in a dirtier, smellier old car. The cabin really smelled old and dirty. AC was not functioning so the driver alternated between opening and closing the windows throughout the journey -- an hour and a quarter on dual carriagways and motorways, so really not very pleasant as swapped between hot and smelly and breezy and noisy.
The driver listened to music very loud just to add to the dire ambience.
His driving: well he got there but had a scary habit of slip-streaming vehicles before swerving out VERY close to the rear bumper -- really poor driving.
I can only assume that OTS have ZERO quality standards in booking drivers / cars. After many (I am now presuming to be by pure luck) OK trips using this service from BHX airport over the years, I will never be using this service again. Disappointing.

"Minibus from Luton to Norwich "

We booked a taxi/minibus to pick 7 of us up from Luton Airport to return to Norwich.
The driver messaged in the afternoon before the flight with details of the vehicle and that he will be tracking the flight. We paid for meet and greet, so he came and met us in arrivals. Good communication, friendly driver with comfy vehicle for the long drive back to Norwich. Would definitely recommend, and use again. Thank you

"Ordered a meet and greet in arrivals…"

Ordered a meet and greet in arrivals but the driver did not meet is. He sent us pictures of where to fin md him somewhere outside the airport. The return trip to the airport was fine.

" Unacceptable Lack of Safety Measures and Poor Customer Service"

I recently had an extremely disappointing experience with this taxi service. As a family that prioritizes safety, I was shocked to discover the lack of consideration for passenger requirements and the company's poor response to my concerns.

Firstly, when I booked the cab online, there was no option to add notes regarding our requirement for an iso fix car seat. This was concerning, but I assumed that modern cars would have this standard feature. Unfortunately, upon arrival, we discovered that the car provided was outdated and did not have iso fix connectors for the car seat.

Given our safety concerns and the distressing state of our overtired daughter, we had no choice but to decline the ride. I immediately contacted the cab company to explain the situation. To my surprise, it took an unreasonable amount of time to explain what iso fix was, which is unexpected from a company operating in the taxi business.

After a lengthy conversation, the cab company informed us that none of their available taxis had iso fix capabilities. This left us with no other option but to take a black cab, which resulted in significant additional expenses.

Despite the inconvenience and financial burden imposed on us, the company has shown a disappointing lack of accountability and willingness to address our concerns. They claimed that they cannot take responsibility for something they were not made aware of in advance, even though there was no field on their website to add this requirement during the booking process.

The company's response to my concerns has been disheartening, to say the least. They have failed to acknowledge their shortcomings and have refused to consider a refund for the service not taken. This leaves me deeply disappointed and dissatisfied with their customer service.

I feel compelled to share my experience to caution other potential customers about the deficiencies in this taxi service. It is evident that there is a lack of communication, accountability, and empathy displayed by this company. I hope that by sharing my feedback, the company will take the necessary steps to improve their policies and procedures, preventing others from enduring a similar ordeal.

Considering the distress and financial burden we experienced, I believe a refund for the service not provided is a fair request. However, the company's refusal to consider this shows a disregard for customer satisfaction.

Overall, I cannot recommend this taxi service due to the unacceptable lack of safety measures, poor communication, and the company's failure to address customer concerns. It is essential for potential customers to be aware of these deficiencies before making a booking decision.

"EXTREMELY DANGEROUS DRIVING"

Picked up from Heathrow with OTS Taxi. on 14th June 2024. Meet and Greet paid for but had to wait.
Taxi EXTREMELY DANGEROUS DRIVER. Firstly narrowly missed mini bus by cutting into their lane, with terrified bus passengers.
THEN CUT ACROSS THREE LANES OF MOTORWAY AS MISSED EXIT
WAS SCROLLING THROUGH SOCIAL MEDIA WHILST DRIVING and got LOST 4 TIMES as DISTRACTED ON PHONE!!
REVERSED - YES REVERSED UP TWO SEPARATE SLIP ROADS!!!!
WAS SPEEDING SEVERAL TIMES including going over 45 mph on 30mph zone!!!! HE IGNORED ME BEGGING HIM TO SLOW DOWN
WHEN I COMPLAINED TO OTS THEY DID NOTHING AS THEY SAY HE DENIED EVERYTHING AND NO EVIDENCE!! DISGUSTING!!!! THEY HAVE TAKEN NO RESPONSIBILITY TO STOP THIS HAPPENING AGAIN! SO SO DANGEROUS! MY DAUGHTER WAS TERRIFIED!

"Great comms, great price, great service"

Very reliable and cost effective.
Making changes was vert simple online and on phone.
Will use again.

"DON’T USE !!!! Even the Drivers complain"

Booked a ride for 2 passengers , they sent a car unable to take 2 suitcases and 2 pieces of hand luggage.


Very rude customer service, bill your card at the slightest excuse. Even the drivers complain about the standard of service