"Avoid at all costs"

Avoid at all costs. Their T&Cs are misleading. States luggage must be stowed securely in the boot of a car. Booked car that has capacity for 4 adults and 4 cases (23kg). I had 4 large 23kg cases and 3 smaller cases and 1 adult.

Naturally, anyone here would lower rear seats as that is luggage space given there were no other adults travelling. Company refused and would not refund. Recommended larger car would be fine with capacity of 6 seats and 6 23kg suitcases (still not the 7 cases is it) and refusing to refund full amount due to their cancellation conditions.

"Reliable"

Reliable, friendly excellent service- 3rd time used . Would definitely recommend and will use myself again.

"Found them to be very helpful."

Found them to be very helpful.
I was an awkward customer, my flight from Canada was delayed several times and then cancelled. OTS didn't charge again for trip the next day. The telephone staff were polite and helpful, messages were enough and not too much. Driver was pleasant and waited while I dealt with a lost bag. I forgot that my 'phone was on Aeroplane mode (brain addled after airline hassle and little sleep) so my SMSs to the driver weren't sent but OTS tried several times to confirm that I had arrived and left messages. Much better price than other services too. Top of my list to use.

"AVOID FOR AIRPORT MEET&GREET!!!!"

AVOID!!!!! 7.50 was the landing time of the plane from an International flight. I left all the details of the flight I needed the person to be picked up from and payed additional for a MEET & GREET because I knew the person might not be able to connect her phone. The company still charged me for waiting period although the person was on the Taxi by 9.12 am (1.20 minutes after the plane arrived, which is within the "normal" time it takes someone to go over everything needed from an International flight). The taxi driver was amazing, but unfortunately the company is not trustworthy to help on Meet and Greet. Moreover, they were extremely rude at the phone and made me super nervous about the arranged pick up. Wont be using them again.

"Punctual, polite, and helpful service."

Once again we received excellent service from Onward Travel Solutions.
Our taxi was punctual for both outward and return journeys from Bristol to Bristol airport, and on both occassions the driver was polite and courteous.
The price was reasonable and similar to what I would have paid to park my own car in an airport off site car park.
We'll defonitely use them again :-)

"Excellent service "

Booked online for taxi from London Heathrow to Leeds and opted for meet and greet in the arrivals hall. Communication was excellent and Chris our driver was exactly where he said he would be. His vehicle was spotlessly clean and extremely comfortable. He was very friendly and curtious. Excellent competitively priced service and would definitely recommend and use again. 10/10!

"Avoid this Company - UNRELIABLE"

Failed to turn up for 2am collection. Driver claimed to be 20 mins away at but at 2;30am had still not arrived and so had to drive myself to the airport in order not to miss flight. Then claimed to be at house for pick up. at 3am but will check remote access to CCTV to see if actually there!

"Birmingham airport transfer"

Used for transport to and home from Birmingham airport. Exceptional service from online enquiry to booking, even with a late change to our request. The driver contacted us pre-pick up on both occasions which was really reassuring. The driver was also lovely - friendly, thoughtful, helpful. I would definitely recommend

"Terrible.Dont use them.They dont pick…"

Terrible.Dont use them.They dont pick you up at airport as paid for.Poor english and bad driving.

"Excellent"

We pre-booked 6 journeys. All were excellent. Drivers very helpful and courteous. All were on time and had no problems loading luggage and walking aids. The cars were spotless and drivers were happy and informative