"Don't trust this company"

Don't trust this company. Really awful, took money from card unauthorised by me. Delayed me at the airport by over an hour. Cheaper to use a normal taxi company. Check out other reviews on other sites they more say the same as me. In addition, the taxi driver dropped a fair hint about rip, idiot not a f______g chance!

"Didn't pick-up us and refused to reimburse "

Didn't pick-up us as the information on our flight delay should not be properly done by the airline company and they refused to reimburse us !!!

"Not an ideal platform for taxis"

I used to prefer this taxis booking platform, prior to my previous experience after that incident I wouldn’t suggest or advice others to use this service. I booked an escort and they provided the service of compact suv and complaining to the platform that space is not enough for 3 bigger bag and 3 cabin baggage.
Even many have shared this incident with me using this platform.

My trip was from Heathrow Airport Terminal to SO167DN

"Really good service from start to…"

Really good service from start to finish. Have used this company several times now for trips to and from Heathrow and they are excellent.

"VERY BAD EXPERIENCE"

My niece booked this company and paid upfront for them to take 6 people plus cases and hand luggage, plus two prams (one normal size and one large due too one of her children having severe medical conditions) to Heathrow airport form Wirral.
As it was, only 5 people, cases and hand luggage (plus prams) needed the taxi but the driver refused to take the car seat. 30 to 40 mins into the journey she was told she needed to pay more money, speeding and using his mobile phone whilst driving made for a very uncomfortable drive as she was travelling with her 4 children. When they finally arrived at the airport hotel she was then sent text messages around 5am still asking for money, she was so frightened she went to reception and they gave her help and reassurance. I have never left a review before but felt I needed to leave this.

"Avoid at all cost"

Have tried them several times and something always goes wrong. Drivers are either late and/or they will do anything they can to charge you extra. Avoid at all costs

"Great Service "

Great Service as I have been using this service during 2023 and 2024 for both outbound and return for LHR Airport. Drivers are very friendly and prompt on time.

"Avoid it"

Avoid it. Office Staff Misleads.

"Do not use they're unscrupulous and overchargning"

I booked the taxi for a specific time, leaving plenty of time (over an hour) between my flight landing and the pick up time as I knew I had a lot to do in terms of luggage and customs.

Unknown to me, as they had my flight details, they changed my pick up time to the flight arrival time. They emailed me this change and told me that if I expected to be over an hour from landing that I should email them to change the pick up time.

I missed this email, don't believe I read it, and thus didn't make any changes thinking I had plenty of time to get through customs and to the pick up before the agreed time.

As they had changed the pick up time, I was duly late, blamed for missing the email and charged extra for the delay.

I'd had a decent enough experience until then, but since this is the first journey I've personally used, I won't be using them again.

"Excellent and stress free"

Onward Travel provided an excellent and stress-free service for our Midlands to Heathrow return trips in January. On time, friendly and courteous drivers in a clean comfortable car. Arrived at each end feeling totally relaxed. Highly recommended.