"Great service"

Great service. On time and very helpful man with my bags

"Reliable, professional and friendly service"

The company contacted me the night before, via e-mail and text to confirm my early morning pick up. I then also received a confirmation WhatsApp message from my driver which was very reassuring when my pickup was in the the early hours of the following morning. I found it useful to know who my driver was and when they were coming.
The driver was very polite, professional and quick to help me with my suitcases. I had a very comfortable and relaxing journey to the airport.

"Excellent customer service!"

Excellent customer service!
The price is very good and the customer service was excellent. Would definitely use their service again 😊

"Efficient booking"

Booking was efficient and your Chat function was extremely helpful. The driver was friendly but I did not feel totally safe on the way home: he drove one-handed at times and often veered a little on the highway.

"Really good service"

Really good service - everything on time.
The driver was great and drove amazingly well in very difficult weather conditions.
Onward Travel Solutions are an efficient, helpful and friendly company to deal with.

Many thanks
Carl

"Do Not Use"

Do Not Use - driver never arrived to take us to Heathrow for a flight. When I called after the time of pick up passed and we hadn't heard anything I was told the driver was on his way and will call me. 5 minutes later I was called to say he wasn't coming so they can refund me or try find another driver but not sure when.

"Poor customer service"

Poor customer service. Booked journey from home to Manchester airport and return.
The pick up from home was 20 minutes late!
The pick up from the airport is a fiasco - you have to be out within an hour or book in advance for an extended wait period. So basically you need to be clairvoyant! As a single Mom with 3 kids I did not want to be hanging around the airport after a 26 hour journey so didn't book extended time, rushed around and was still later than the hour - so was charged extra. When questioned why especially as they were late for pick up at home, I was told I should have complained after the first journey. The booking is the full journey so the complaint should be after the return.
Will never use again, totally unrealistic.

"Booking easy"

Booking easy. Arrived promptly. Pleasant, helpful drivers. Have used several times already. Will definitely use again. Highly recommended.

"Consistently Terrible Serivce!"

Consistently Terrible Serivce!
Left stranded in Bristol airport at midnight. Half an hour later a very rude foreign driver arrived (Was supposed to be meet and greet). Almost killed us by erratic driving on the way home - Very dangerous.
Nail in the coffin was trying to cancel a further preboked journey - Cancelled using online option twice but ignored, Contacted customer services who swore me down this cancellation facility didn't exist (Corrected them) Finally had to send a cancellation email - Am still awaiting a refund.

"No responsibility taken for their services."

Booking made with the help of online chat with one of their booking agents. Full adress was given but with one erroneous digit in the postcode.
The adress wasn't crosschecked and the fact that it didn't match the postcode was not caught by the booking agent. The driver blindly navigated to the postcode which resulted in a wrong drop off followed by additional charges directly debited from credit card.
Although the booking was made and confirmed with the full correct adress this company denies any liability for their part in the booking process through their chat functionality. Very unprofessional!
Don't expect any help from customer service if anything goes wrong. Any suggestion to solve this issue was declined. Very customer unfriendly!
By the way, the driver showed up 30 minutes late. I guess it happens.