"Excellent service"

Excellent service, very punctual pleasant and reliable

"Punctuality was important to me and you…"

Punctuality was important to me and you have now given me the confidence in your company.
It would be helpful if you could confirm the pick up by mail 24 hours beforehand to save me calling you.
I would certainly recommend your company.

"Very prompt pick up and comfortable…"

Very prompt pick up and comfortable journey

"Unsafe and unreliable service"

I have used this company for a while for business trips taking me to/from Heathrow T5 and I pay extra for the executive car as I found their standard cars had some poor drivers. Over the last year their quality has dropped significantly which came to a head this week with an early transfer to Heathrow at 530am. The driver turned up in an old car with a puncture, which he then inflated and said would be ok. The tire was flat within 5 miles and we were stranded on a country road in the dark. I told him to pump it up again and get us to the garage 1.5 miles down the road while I had to call OTS to sort out a solution. It took until 6:45 to get another taxi by this time I was sure to miss my flight, which I did. This cost me a lot of extra money and time to re-book. I won't go into the dangerous driving which nearly resulted in a crash. I then had a pickup booked as a meet and greet so they should be there when I exit arrivals, this has not been the case for the last 2 visits. OTS call me as the plane is taxing to the gate and I say I will be there in 15 to 20 minutes as I only have carry on. No sign of the taxi driver and had to wait almost 30 minutes after many calls to OTS. I have one more booking already made with them but its unlikely I will use them again as my safety and sanity is more important.

"Totally Reliable- my fourth return experience"

They were there when they said they would be, and it was effortless. Cars were clean and comfortable. I have used them for 4 return trips now from home to airports and return (some returns many months apart) and they haven't let me down.

"Excellent service and relaxing journey…"

Excellent service and relaxing journey home. Greg was very professional and greeted me warmly and ensured I was comfortable throughout the journey.

"lovely driver"

lovely driver, comfortable car and excellent value for money

"Would use again"

Reliable. Good clean car.
Lovely friendly driver.

"The quoted price may not be final total!!!"

Have used this company a few times in last couple months. Some drivers better than others....competitive prices but was surprised when I was financially penalised for ( what is quite common these days) a slow exit from the terminal due to late landing, queue to get on stand, distant gate and busy security and excessive wait time.

When booking I was not asked meet time but instead provided landing time.... so was surprised to receive call saying I owed this company more money due to being 'late' out of Heathrow. The tetchy rep said that the driver should pull off the motorway immediately so I could access my wallet in the boot immediately...... luckily my driver had far more sense.

Exactly what you need after a 13hr flight and significant queues in terminal.

I travel for business a lot and won't use them again.... but instead use a firm who are more than just an agent.... or uber.

Plenty of reasonable options out there... go elsewhere and avoid the unseen added stress

"Always use OTS they are brilliant"

Always use OTS they are brilliant ! Ive had last minute travel cancellations or change of dates and they handle everything quickly and efficiently. Would most definitely recommend.