"Driver was late"

Driver was late . Then he forgot which floor he had parked on

"I booked a taxi from the airport for my…"

I booked a taxi from the airport for my parents and paid the additional fee for the meet and greet and the driver was so late (at least 40 mins) that they had to get another taxi from the airport (despite the flight arriving on time). Given that the fare was already pre-paid, they never refunded me (despite using their service for a number of years). Despite the driver providing evidence to them that he was in fact late and was not at the meet and greet point, they blamed my parents for leaving and not waiting even more for the driver to arrive. Their response was that given they had paid the driver, we had to pay them. Also, important to note that their fare was literally double of booking an Uber and they still don't appreciate the need to be on time and actually be on the pre-agreed and paid for meet and greet place.

"The drivers were on time and the…"

The drivers were on time and the vehicles pristine.

"Driver took us to wrong place and stranded us."

A driver turned up at our house today gave us our Name and confirmed our destination and called prior to arrival.

It appears that the subcontractor made a mistake and sent two drivers and we got the wrong one. (Not at our fault)

We were taken to Hammersmith not terminal 5 and when the driver realised his company made a mistake we were dumped out in Hammersmith and left stranded.

He had a better paying job to go to so turfed us out.

Having trusted this company for 10 years they left us stranded before our flight and refused to refund will have to dispute with credit card company.

Staff were incredibly rude and insensitive cannot say avoid enough!

"There was a change of driver which…"

There was a change of driver which resulted in us being collected from the airport over an hour late. Furthermore the driver initially went to the wrong terminal

"The driver was polite and Considerate"

The driver was polite, he was considerate and recognised I had travelled far , allowing for time to use facilities and purchase water if needed for the onward journey.

"Great service"

Great service, arrived when they said they would and smooth journeys.

"Shocking service"

Shocking service. Booked taxi was 1 hour 15 minutes late. Rude, obnoxious customer service person who despite arranging alternative transportation (Uber) had no sympathy or empathy for our situation. Never ever using again!

"Worth 5 stars"

Great communication, great driver. We were 5 hours delayed and OTS made changes without cost. Cannot fault this service. Our driver re-routed due to problems on M6 and he was friendly, pick up was so easy. The car was excellent as was the driver himself. Really happy, would recommend and reuse.

"Sour faced driver"

Driver was on time but was very offhand.